IT Intern

Introduction

To gain hands-on IT experience by helping to set up and support BAOFN’s computers, phones, printers and network across our three branches, under the guidance of the Automation Manager. This is a One-Year internship based at Boksburg Branch, with travel to the other branches when needed.

Duties & Responsibilities

Safety, Health, Environment and Quality

• Comply with SHEQ requirements and site safety rules at all branches

• Report unsafe conditions, damaged equipment and incidents promptly

Hardware & Devices

• Assist with setting up and deploying new laptops, mobile phones, printers and other IT hardware

• Help install Windows 11, Microsoft Office and other company software on new laptops

• Help set up Android phones with company apps, email, contacts and calendar sync

• Help prepare devices for new staff, and collect and reset devices when staff leave

• Help keep the IT asset register up to date

User Support

• Assist staff at all three branches with day-to-day IT issues, in person, by phone or remotely

• Troubleshoot basic hardware, software, printer and connectivity problems

• Help with user account setup and password resets

• Log support requests and follow them up until they are resolved

• Travel to the other branches when an issue cannot be resolved remotely

• Escalate issues you cannot resolve to the Automation Manager

Networks & Security

• Assist with network upgrades at all three branches

• Help set up network monitoring and learn how to use it

• Assist with Windows updates, antivirus and basic security checks

• Help check that backups are running

Documentation

• Document device setups, procedures and fixes as you learn them

Growth

• Take part in on-the-job training and work towards an entry-level IT certification

• Share ideas for improving our IT systems and processes

Knowledge, skills & attributes

• Self-starter with a passion for all things tech

• Understanding of Windows and Android

• Basic understanding of computer hardware and networks advantageous

• Basic Microsoft Office skills

• Curious, eager to learn and not afraid to ask questions

• Good communication skills and a helpful attitude

• Problem-solving mindset

• Able to work independently once shown how

• Reliable, punctual and organised

• Discretion when handling company and personal information

Desired Experience & Qualification

• Matric / Grade 12

• No work experience required; recent graduates and students are welcome

• Home labs, self-built PCs and self-taught IT projects count – tell us about them in your CV

• IT diploma, degree, N+ or other IT certificate (completed or in progress) advantageous, but not compulsory

• CompTIA A+ or Microsoft 365 Fundamentals advantageous

• Valid South African driver’s licence advantageous

• Candidates studying part time are welcome, but must commit to company working hours

Interested?

If you meet the above requirements and are excited about the opportunity to contribute to a dynamic team, please submit your updated CV via PNet. Only shortlisted candidates will be contacted. Should you not receive feedback within 14 days of your application, please consider your application unsuccessful.