IT Helpdesk Technician

Hire Resolve · Port Elizabeth, Eastern Cape

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Job Description

An independent financial services provider based in Port Elizabeth Gqeberha, South Africa, offering a full spectrum of wealth management, insurance, and advisory solutions, is seeking a IT Helpdesk Technician who will provide first-line L1 helpdesk support and service excellence to internal clients, ensuring prompt ticket triage, user guidance, and basic troubleshooting.

Responsibilities

Act as the primary contact for incoming IT support tickets, logging, resolving, and escalating issues to the Systems Administrator as required.
Train and assist end-users on basic troubleshooting to reduce repetitive support tickets.
Prepare weekly status reports on ticketing volume, resolution rates, and escalations.
Assist the Systems Administrator with core systems maintenance, monthly patching cycles, server health monitoring, and backup validation/reporting.
Support Microsoft 365, Exchange, active directory/email rules, user rights, and archiving.
Format, reimage, update, and deploy end-user devices, software, and peripheral equipment.
Maintain customized operational spreadsheets and support IT procurement processes as needed.
Maintain and troubleshoot peripheral hardware, including network switches, access control, clocking systems, printers/scanners, and mobile devices.
Create and deploy company email signatures and banners, including ad-hoc image editing when requested.

Required: Matric Certificate; CompTIA A+ and N+ proficiency.
Advantageous: 3-year Diploma or Degree in Information Technology or a related field.
Proven experience in desktop and basic server support within a Windows corporate network environment.
Hands-on exposure to Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations.
Familiarity with IT security measures and system backup operations.
Languages: Fully bilingual in English and Afrikaans Non-negotiable.
Licensing: Valid Code 8 Driver's License Non-negotiable.
Availability: Willingness to work after hours or on weekends when necessary to maintain zero business-hour downtime.

Core Competencies

Technical Mindset: Strong analytical problem-solving skills; enthusiastic tinkerer with a track record of practical solutions.
Service & Communication: Excellent verbal and written communication with a high-touch customer service orientation.
Work Ethic & Delivery: Highly responsive, organized, and adaptable under pressure with strict attention to detail and self-management capabilities.