IT Developer

Key Performance Areas and Outputs

Continuous improvement

• Applies specialist knowledge of one area of business processes and understanding of related processes to produce work products.
• Matches appropriate methods to identified improvement needs.
• Maintains credibility and facilitates buy-in through effective discussions with primary stakeholders and sustained relationships with peers.
• Leverages knowledge and prior experience to develop, present and defend conclusions and recommendations and implementation strategies/plan.
• Develops and recommends improvements or redesigns processes.
• Evaluates and implements process improvement solutions.
• Contributes to capacity building and process improvement knowledge bases through feeding back best practices and redefining tools and techniques as appropriate.
• Articulates the value-added or realised benefits from an improvement project by outlining specific performance measures, targets and goals.

Citizen focus and responsiveness

• Monitors citizen/customer product/service standards to ensure that established standards are met.
• Introduces new product/service standards to respond to citizen/customer needs.
• Establishes a schedule or plan for satisfying citizen/customer needs and expectations.
• Pursues the completion of work objectives that supports meeting citizen/customer needs and expectations.
• Delivers services or products to client or citizen in a timely manner.
• Follows up with the citizen or client in a timely manner to ensure that the services were satisfactory.
• Develops improvement processes for setting and reviewing products and services.
• Meets regularly with members of the community and or other role-players to build mutual understanding.
• Maintains impartiality always by listening carefully to others and not to provide arguments.

Developing others

• Diagnoses performance issues, and determines appropriate development approach to suit the individual's learning style.
• Paces the level and quality of instruction or coaching to allow assimilation of the learning matter.
• Encourages self-reliance and is approachable and reliable.
• Offers own expertise to peers, stakeholders.
• Invests time in coaching and mentoring.
• Arranges specific assignments or projects to challenge others and stretch their abilities and self-confidence.
• Assesses and selects employees with appropriate skills and capabilities, then delegates full authority and responsibility.
• Gives others the autonomy to approach issues in their own way, including the opportunity to make and learn from mistakes.
• Seeks training opportunities for the continued update of skills.
• Actively renews own personal and professional skills, applies them to new areas and remains current in area of work.
• Regularly contributes to, and takes from, relevant professional forums/bodies of knowledge.

Diversity management

• Provides opportunities that will enhance a more diverse workforce and provides opportunities and equal access to development opportunities irrespective of their racial, gender and cultural backgrounds.
• Drives the compliance with the Employment Equity and Affirmative Action Policy and objectives.
• Takes disciplinary action against discrimination and gender abuse.
• Makes an acute effort to eliminate prejudice, discrimination and systemic barriers that exist within the work environment.
• Ensures that all management practices and policies are free of discrimination.

Communication and information management

• Sources data, analyses it and converts it in reports and presentations.
• Develops databases and tools for reports and web distribution.
• Provides information in a format that is attractive, interesting and useful.
• Evaluates the effectiveness of data gathering and distribution channels e.g. web pages, call centres, complaints, etc..
• Installs and maintains document management, storage and retrieval systems.
• Maintains effective communication channels enabled with current technologies.

Problem solving and decision making

• Acts decisively on own authority when timely action is needed.
• Takes measured risks when it is necessary to ensure that initiatives are moved forward.
• Makes difficult or unpopular decisions.
• Weighs alternatives without jumping to conclusions.
• Identifies and takes alternative actions when the risks of taking the standard or traditional approach is too high.
• Manages own feelings of disappointment, anger, etc. that come as the result of an unpopular or difficult decision.
• Demonstrates sound judgement within time and resource constraints.
• Checks to see if the action proposed will satisfy the need problem or opportunity.
• Considers the risks involved with various courses of action.
• Checks assumptions against facts when making decisions.
• Chooses solutions with the best benefit-to cost ratios.
• Challenges subordinates to identify alternatives and plans to implement solutions.

Influence and impact

• Creates favourable first impressions quickly.
• Is confident and persuasive.
• Maintains audience interest during discussion, presentations and meetings.
• Supports and defends proposals made and convinces others of the benefits and value of the proposals presented.
• Use a variety of different persuasions and "selling" techniques and tools when meeting with others.
• Uses an in-depth understanding of the interactions within a group to move towards a specific agenda e.g. may share information among individuals to promote desired outcomes or interactions.
• Uses direct persuasion in a discussion or presentation.

Team Leadership

• Recognises the value of using teams to accomplish work-unit or the departmental objectives.
• Acts to build team spirit for purposes of promoting the effectiveness of the group or business process.
• Establishes norms for group behaviour rules of engagement.
• Discusses progress of projects periodically with the team to ensure the goals and objectives of the team can be accomplished.
• Encourages groups to work together by agreeing the goals, processes, tasks and completion of tasks.
• Applies group process skills to assist the team achieve their results.
• Recognises and praises the team for their effort and achievements.
• Acts to promote good working relationships regardless of personal likes and dislikes.
• Encourages or facilitates beneficial resolution of conflict.
• Encourages the achievement of results through teamwork, co-operation and collaboration.

Applying technology

• Tests new technologies, work processes and practices to make transactions and the collection of data and information more effective.
• Evaluates recent technological innovations as they relate to workplace systems.
• Integrates technology and information technology systems with workplace activities to resolve operational problems.
• Ensures technology is adequate to help achieve business objectives.
• Ensures staff has access to the appropriate technology.

Planning and organising

• Translates objectives into specific plans.
• Prepares clear plans and a strategic focus before starting to work on projects or implement initiatives.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Measures progress and monitors performance and results.
• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning.
• Translates objectives into specific plans.
• Sets goals and objectives relevant to the function and focuses on the citizen's/customer's needs.
• Attends to and manages multiple tasks and details by focusing on key priorities and delegation to others.
• Identifies and allocates resources.
• Develops contingency plans for potential problems.
• Co-ordinates work efforts when necessary to produce deliverables.

Managing interpersonal conflict and resolving problems

• Views opposing parties as equal partners in terms of their right to ex