IT Analyst, KuGompo City (East London)

• We are seeking an IT Analyst for a permanent vacancy based in East London, Eastern Cape

Applicants are required to meet the following criteria

• Degree or Diploma in Information Technology or Computer Science
• Minimum 2-5 years prior experience in an IT support role or equivalent. Prior experience in the automotive or manufacturing industry is beneficial.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL is beneficial.
• Strong knowledge of IT ticketing systems, desktop and laptop hardware, printers, and peripherals.
• Familiarity with Operating systems such as Windows/Linux and common software applications such as Office Suite/ERP Systems.
• Understanding of basic networking concepts, including TCP/IP, LAN/WAN configurations, and wireless networks.
• Knowledge of security protocols and compliance standards, especially for protecting sensitive data in manufacturing environments.
• Knowledge of remote desktop management and support tools, such as TeamViewer, Remote Desktop Protocol RDP, or Ivanti
• Ability to proactively identify, diagnose, and resolve technical issues quickly and effectively.
• Strong verbal and written communication skills to effectively interact with users and explain technical concepts while having a customer-service approach.
• Willingness to learn new technologies and adapt to changing environments
• Valid drivers and willing to travel if required

The successful applicant would be responsible for, but not limited to:

• Troubleshooting: Respond to user inquiries regarding hardware, software, and network issues; Provide support by troubleshooting and coming up with solutions.
• Device Management: Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure optimal performance.
• System Monitoring: Regularly monitor system performance and health, ensuring that IT infrastructure is up-to-date and functioning optimally.
• User Support: Provide training and guidance to employees on using IT systems, tools, and software effectively.
• Ticket Inquiries: Track and assist with inquiries through ticketing system, ensuring timely follow-up and resolution.
• Collaboration: Work closely with other IT team members to escalate complex issues and support various IT initiatives.
• Technology Rollout: Assist in the rollout of new technologies or systems, such as system upgrades, new software deployment, or infrastructure enhancements.
• Network Resolution: Assist with basic network troubleshooting, including connectivity issues and peripheral integration with the network.
• Vendor Liaison: Coordinate with vendors or external IT service providers for hardware or software procurement and support when necessary.
• Equipment Management: Maintain IT inventory, including hardware and software licenses, and help coordinate repairs or replacements as required; Recommend and manage procurement for IT equipment as requested or needed for replenishment purposes.
• User Onboard: Assist user during the onboarding and offboarding procedure for employees regarding IT equipment and systems; Travel to remote operations sites to assist users and projects on site when necessary.
• Documentation: Create and update documentation for processes, procedures, and FAQs to facilitate self-service and knowledge sharing.