IT Administrator _ Fixed Term based on Funding
TB HIV Care · Mthatha, Eastern Cape
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Start free — we apply for you →Purpose of the position
- To apply professional experience and training in information technology and network communications to provide basic technical support for a large number of users. To support the users with email support, mobile device support and basic network/desktop support.
Minimum Requirements
- 2-3 years' experience is desirable
- Basic desktop support experience essential
- Working knowledge of routers, access points and desktops
- N+ Certification preferred
- Clear criminal record
Duties and Responsibilities Desktop support
- Install, update, and configure computers and tablets
- Software installations
- Troubleshoot, diagnose, and resolve problems relating to hardware and software
- Setup of mobile devices and new laptops/desktop computers on an Azure domain and routine maintenance of computer hardware and software Supporting of Windows & Apple Mac computers
- End-user support to staff within the region
- Telephonic support to staff at branches in the region
- Assists in providing network and remote connectivity hardware/software support using Teamviewer
- Setting up and configuration of technical equipment such as Email, Projectors, Microsoft Teams, etc.
- Logging of all support calls and escalations to head office
- Perform hardware diagnostics and repairs on laptops and desktops
Network support
- Establishes and maintains user accounts, and profiles
- Troubleshoot site connectivity and VOIP system
- Reporting faults to the service provider, following through, and resolution
- Monitor and support router on various carries: Fibre, Microwave, LTE
- Configure and support wireless network
- Setup email on mobile devices
- Printer installation, setup, and support
- Basic Microsoft Office 365 knowledge
Skills and Competencies
- Excellent communication skills
- Strong analytical and problem-solving skills
- Customer centric
- Ability to function independently
- Relationship building
- Good interpersonal skills
- Time management
Deadline:28th August,2026