Investigator - Re-Advertisement

Public Protector South Africa · Kimberley, Northern Cape

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REQUIREMENTS

A degree or National Diploma in any of the following fields

Minimum

three 3 years Investigation experience and/or Forensic Investigations and Forensic Auditing Good understanding of legislative prescripts that give mandate to Public Protector SA Computer literacy
Understanding of Public Service Administration Knowledge and application of Case Management System CMS or other computer management systems Knowledge of auditing or investigation techniques A valid driver's license Fluency in English and other official language relevant to the Province/Region

COMPETENCIES, SKILLS & KNOWLEDGE

Knowledge of Good Governance principles Excellent negotiation, mediation and conciliation skills Alternative Dispute Resolution Legal research skills Legal interpretation
Knowledge of Case Management or similar computerised management system Good general and Report writing skills
Project Management skills Forensic investigation skills will be an advantage Effective general management and administration skills in addition to above
Ability to timeously resolve queries and finalise investigations, and make appropriate recommendations to effectively address maladministration and correct service delivery failures Legal research and interpretation of statutes
Production of high quality reports Must have strong ability to initiate hearings, gather information and evidence
The position requires individuals who are objective, impartial and initiative Must be able to eal with complaints, resolve, rectify, make presentations and generally act without fear, favour or prejudice.

ATTRIBUTES

KEY RESPONSIBILITIES AND DUTIES

INVESTIGATIONS

Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards.
Prepare Investigation Plans for each allocated matter.
Apply Alternative Dispute Resolution ADR process to resolve reported complaints
Keep complainants informed of the progress of the investigation.
Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan.
Draft Investigations and closing reports.

STATISTICAL REPORTING

Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor.
Ensure the case management system is updated for accurate reporting.

CUSTOMER SERVICES