Internship Programme 2027: Technical Support
Optimi Learning · Centurion, Gauteng
Posted 2 November 2026
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Job Description
- Optimi is looking for a detail-oriented and analytical individual to join our team as a Technical Support Assistant. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and a willingness to learn within a dynamic technology environment. This opportunity will also entail completing an accredited qualification over the period of 12 months.
REQUIREMENTS
- Grade 12.
- Bachelor's degree or final year in IT, Engineering and/or related field.
- Excellent verbal and written communication skills.
- Must be detail-orientated and analytical.
- Must not have previously participated in an internship programme.
DUTIES
- Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
- Support departments with system-related queries.
- Provide ongoing support on project solutions to operational teams.
- Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
- Identify areas for project requirements to address ongoing issues.
- Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
- Provide general reporting on trends and productivity.
- Assist with report creation, interpretation and, where necessary, restructuring of data.
- Prioritize tasks.
- Apply a systematic approach to problem solving.
- Coordinate the required resources in the respective team to resolve issues effectively.