Internship Medical Management
Road Accident Fund · Gauteng
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Start free — we apply for you →Key Performance Areas
- Medical Management
- Customer Relations Management Queries and complaints
- Stakeholder Management
- General Office Administration, Logistics
- Information Management
Responsibilities
- Provide administrative & operational support to the Medical Management Unit Head Office, including Case Management
- Assist in consolidating reports and performance statistics from all 5 regional medical management units weekly and monthly
- Assist with analyising systems that are used in in medical operations processes
- Create repositories and maintain all databases used in Medical Management Unit i.e. claimants on unrdertakings, caregivers, service providers, case managers, stakeholders, etc.
- Support the handling of stakeholder queries and correspondence, triage by priority
- Reroute escalated queries and allocate them to the relevant region or manager
- Support the development and maintenance of regional databases and contact matrix
- Monitor and track turnaround times in complaint resolution or providing feedback and escalate issues where necessary
- Assist in coordinating stakeholder engagement activities, meetings, and outreach programmes
- Help prepare communication materials, presentations, reports, and briefing documents
- Manage critical communication from Head Office to all regional teams
- Assist with the administration of recruitment process
Qualifications and other Requirements
- Certified copy of Grade 12 / Matric certificate
- B degree / Diploma in Health Science or related qualification, Business Adminitration/Manangement or Legal qualification
- Certified copy of your ID
- Certified copy of Academic transcript
- Your CV and motivational letter
Technical and behavioral competencies required
The successful candidate will be required to display the following competencies in this role:
- Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills
- Prioritize tasks as needed
- Medicolegal background advantageous
- Understanding of managed healthcare or clinical experience