Internship - First Line Support Engineer (Azure/O365)
Belay Talent Solutions (Pty) Ltd · Cape Town
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An enthusiastic Intern IT Support Engineer (Microsoft 365 / Azure) provides first-line technical support to end users within a managed services environment. The role offers hands-on experience supporting Microsoft 365 applications, user accounts, Windows devices, networking, and endpoint management while gaining exposure to IT service management, cloud technologies, and information security best practices.
( Contract Opportunity with possibility to go Permanent).
Duties & Responsibilities
Core Skills
- Microsoft 365 Support (Outlook, Teams, OneDrive, SharePoint)
- Windows Desktop & Laptop Support
- Hardware & Software Troubleshooting
- Basic Networking (Wi-Fi, IP, DNS, Connectivity)
- User Account Administration
- Microsoft Entra ID & Active Directory Fundamentals
- Microsoft Intune Fundamentals
- Incident & Service Request Management
- Remote Support
- Customer Service & User Support
- Documentation & Knowledge Management
- Problem Solving & Issue Escalation
Desired Experience & Qualification
Minimum Requirements
- Matric / Grade 12 & Relevant IT qualification (completed or in progress). CompTIA A+ & N+ or Azure Fundamentals.
- 0 - 2 years' experience in IT Support, Help Desk, or Customer Service.
- Basic knowledge of Windows, computer hardware, Microsoft Office, and desktop troubleshooting.
- Familiarity with Microsoft 365 applications.
- Basic understanding of networking concepts and connectivity troubleshooting.
- Ability to communicate professionally and follow documented processes.
- Willingness to work from the Cape Town office and travel to client sites when required.
Personal Traits
- Customer-focused and service-oriented.
- Strong communication and interpersonal skills.
- Professional, reliable, and accountable.
- Eager to learn and develop technical skills.
- Organised with strong attention to detail.
- Analytical and problem-solving mindset.
- Team player with a positive attitude.
- Adaptable and willing to work under supervision.
- Security-conscious and committed to confidentiality.
- Able to manage multiple tasks and priorities