Internship: Declarations and Call Centre Services
The Department of Employment and Labour · Gauteng
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- An undergraduate qualification in Contact Centre Management/ Business Management/ Business Administration/ Administration Management/ Public Administration/ Financial Management at NQF Level 6 as recognized by SAQA. No experience required. Never participated in any internship programme for both public and private sector.
- Knowledge: Unemployment Insurance Act and Regulations. Unemployment Insurance Contribution Act. Batho Pele Principles. Call Centre Operating System.
- Skills: Computer Literacy. Communication Verbal and written. Listening. Interpersonal. Customer Focused. Telephone Etiquette.
DUTIES
- Support inbound and outbound call services. Support helpdesk services. Support maintenance of employer database.