Internal Technical Sales

Sales & Customer Relationship Management

• Drive sales growth across existing and dormant customer accounts
• Proactively follow up quotations, enquiries, and sales opportunities
• Convert opportunities into profitable sales
• Identify upselling and cross-selling opportunities
• Build and maintain strong customer relationships through consistent, responsive, and professional engagement across email, phone, and WhatsApp
• Advise customers on suitable product solutions, applications, and basic technical/compatibility requirements
• Monitor competitor activity and identify market opportunities Quoting & Order Processing
• Manage customer quotations across all channels, ensuring accuracy, timely turnaround, and consistent follow-up to maximise conversion
• Capture, update, and convert quotations into sales orders on the ERP system
• Process sales orders accurately, ensuring correct pricing, quantities, discounts, and delivery details
• Support pricing decisions to remain competitive while maintaining target margins
• Manage invoicing, including partial invoicing, updates to sales orders, credit notes, and goods returns
• Maintain accurate, audit-ready documentation, including sales records, invoices, and proof of deliveries (PODs) Order Fulfilment, Stock & Logistics
• Coordinate with procurement, stores, and workshop teams to ensure timely and accurate order fulfilment
• Monitor order progress, provide regular customer updates, and proactively resolve delays or order-related issues
• Oversee stock-related activities, including stock control, transfers, adjustments, and resolving discrepancies
• Ensure orders are completed in stores and coordinate collections and deliveries with drivers and logistics teams
• Maintain and update Bills of Materials (BOMs), including handling stock issued without BOMs
• Create and maintain system data, including part numbers, kits, and related master data
• Support procurement activities, including purchase order authorisation and coordination with suppliers
• Manage local and international logistics, including arranging imports and exports with suppliers and customers
• Prepare and coordinate supplier-specific orders, including with international principals (e.g. Italy-based suppliers) General
• Work closely with internal teams to ensure smooth execution of customer requirements
• Assist with administrative and operational support tasks, including overtime capturing and internal coordination.

Minimum Qualifications

• Matric (Grade 12) - essential
• Diploma or Certificate in Sales, Business Administration, Supply Chain, or Logistics - advantageous
• Training or certification in ERP systems (e.g. Acumatica) or inventory management - beneficial Minimum Experience
• 3-5 years' experience in internal sales, technical sales, customer service, or sales administration within a manufacturing, distribution, or technical environment
• Proven track record of growing sales, converting opportunities, and managing quoting, order processing, invoicing, and order fulfilment
• Strong working knowledge of company products and applications, with specific experience or the ability to quickly develop in-depth understanding of Hose Reels, Piusi and Ecodora product ranges, or similar fluid management and lubrication equipment
• Ability to confidently advise customers on product selection, compatibility, and basic technical requirements
• Experience working with ERP/CRM systems (e.g. Acumatica) for managing quotes, sales orders, stock, and invoicing
• Exposure to stock control, procurement coordination, and logistics (including imports/exports)
• Demonstrated experience managing customer relationships, including proactive follow-ups and resolving queries or issues

Desired Skills

• ERP Systems

Desired Work Experience

• 2 to 5 years

Desired Qualification Level

• Grade 12 / Matric