Internal Sales Representative

To plan and carry out internal sales activities within his/her define sales are

To create sales order on computer system

To liaise with customers when there is a possible stock shortage

To liaise with representative on price and material supplied to customers

To request faxed or emailed orders from customers

To ensure, when creating an order, correct account, item, quantity and pricing are used

To ensure that the correct procedure is followed for customers whose account is on hold

To inform respective sales representative of customers on hold due to no payment

To liaise and communicate with warehouse and production

To ensure customer care and customer service

To ensure customer queries are dealt with, without delay

To handle tele sales and do market research

To ensure that customers are offered other products when ordering or any other requirement that might be needed

To ensure that no manufactured items are created without an official written order

To ensure that proof of payment on COD customer are received before order for manufactured items are created

No items to be delivered without payment!

To ensure that internal sales equipment is maintained in a proper manner

To ensure that the internal sales area is kept neat and tidy at all times

To ensure that safety standards are kept in accordance with company policy

To ensure that no unauthorized person/s enter the internal sales office without authorization

To ensure that proper housekeeping is managed at all times

Provide weekly feedback relating to lost sales and back orders

To ensure that filing is done on a daily basis and that PODs are filed appropriately