Internal Sales Person (Chemical Industry) KwaZulu
Job Placements · Greyville
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Start free — we apply for you →Key Responsibilities
Sales & Customer Service
- Respond to customer enquiries via phone, email, and online platforms.
- Prepare and follow up on quotations aligned with pricing strategies.
- Process sales orders accurately and ensure timely delivery.
- Maintain strong relationships with existing customers to ensure repeat business.
- Identify upselling and cross-selling opportunities within the product range.
- Support external sales representatives with account management activities.
Order Management & Administration
- Capture and manage sales orders on the ERP/CRM system.
- Liaise with warehouse, logistics, and procurement teams to ensure product availability and delivery timelines.
- Monitor order status and proactively communicate updates to customers.
- Maintain accurate customer records and sales data.
Product & Technical Support
- Provide basic technical guidance on chemical products (training will be provided where necessary).
- Ensure correct product specifications and compliance with safety standards.
- Assist customers with product documentation such as Safety Data Sheets (SDS).
Market & Sales Support
- Assist in preparing sales reports and forecasts.
- Track customer buying patterns and provide insights to management.
- Support marketing campaigns and promotions.
- Stay informed about market trends, competitors, and industry developments.
Experience
- 25 years experience in an internal sales or customer service role
- Experience within the chemical, manufacturing, industrial, or related sector preferred
- Proven track record in sales support and order processing
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