Internal Sales Order Clerk - KZN

Introduction

Receiving, confirming and effective processing of all orders and providing customer service with accurate information on all Bostik products. Servicing of walk-in cash customers and banking of daily cash for Bostik South Africa.

Duties & Responsibilities

Assist Collecting / COD paying customers, receive payments from local drivers:

• Print COD collecting customer invoices.

• Credit card payments

Customer service

• Assist customers with collections.

• Attend to internal and external customer queries.

Order Processing

• Receive, confirm, and process sales orders on an ongoing basis from customers, reps, and agents.

• Ensure orders are captured correctly, paying special attention to customer info, quantities, and prices.

• Print picking slips for warehouse supervisor.

• Refer all orders with incorrect information (e.g. price, pack size, quantities) to customer/ manager before capturing.

• Process orders on the same day they are received.

• Inform rep of accounts on hold and ensure suspended orders are released before cutoff time.

• Capture Industrial, Stationery, Shoprite, and Construction orders.

Credit notes

• Ensure correct contract prices and dates on Syspro.

• Ensure correct pack sizes and quantities are captured.

• Ensure delivery details are captured correctly.

Product Knowledge

• Provide basic product knowledge for construction products.

Telephone/Communication skills

• Demonstrate courteous telephone skills.

• Build customer relations, inform them of new products and price increase.

• Assist with telesales when rep is on leave.

Filing Controls/ Housekeeping

• Filing to be correctly done and regularly updated.

• Ensure all boxes are clearly labelled.

Contract Pricing

• Manage contract pricing for construction customers.

Back-order follow-up controls

• Release back orders and print picking slips in warehouse (when stock available ).

Assist Sales Representatives

• Assist with customer information, including orders not delivered, contract pricing etc.

• Proactively developing customer relationships by making efforts to listen and to understand the customer (both internal and external), anticipating and providing solutions to customer needs, giving high priority to customer satisfaction.

Desired Experience & Qualification

• Matric/Grade 12

• 3-5 years working knowledge of a production administrative environment and basic cost accounting.

• A tertiary qualification in the cost accounting, or a related field

• Experience in a global multinational company will be beneficial

Essential Personal Competencies

• Knowledge of warehouse processes and procedures.

• Approachable and good people interpersonal skills.

• Excellent numeracy skills.

• Diligence and accuracy of work and systems is a high priority.

• Respond timeously to tasks as required.

• Good communication and negotiation skills (verbal and written).

• Attention to detail, quality orientation and high work standards.

• Team Player and always step in and assist when required.

• Responsible, honest, and ethical behaviour.

• Persuasive and Sales ability.

• Exceptional customer Service

• Action and problem-solving orientated

• Must be able to work according to tight deadlines.

• Experience with Syspro advantageous.

• Prepared to work after hours where necessar

Package & Remuneration

Pension Fund

Medical Aid

13th Cheque