Internal Sales Consultant

Purpose of the Role

• To provide excellent customer service, generate sales, manage customer relationships, and support business growth through showroom sales, quotations, follow-ups, and scheduled client visits.
• The successful candidate will be responsible for assisting customers with product selection, preparing quotations, converting enquiries into sales, and developing relationships with clients through regular communication and site/customer visits.

Key Responsibilities

Sales & Customer Service

• Assist walk-in customers and incoming sales enquiries.
• Build strong relationships with new and existing customers.
• Understand customer requirements and recommend suitable products and solutions.
• Prepare accurate quotations and follow up to secure orders.
• Achieve monthly sales targets and revenue objectives.
• Maintain excellent customer service throughout the sales process.

Client Visits & Business Development

• Attend scheduled customer appointments and site visits.
• Meet with contractors, developers, designers, and homeowners.
• Identify new sales opportunities and develop customer relationships.
• Present product solutions and provide advice on suitable applications.
• Follow up on leads generated from visits and enquiries.

Administration

• Capture sales orders accurately.
• Maintain customer records and sales activity reports.
• Monitor outstanding quotations and follow-up activities.
• Work closely with stock, logistics, and administration teams.
• Ensure customer expectations are managed regarding availability and delivery.

Requirements

• Previous sales experience building materials, tiles, hardware, décor, kitchens, bathrooms, or related industries advantageous.
• Strong customer service and communication skills.
• Target-driven with the ability to close sales.
• Confident dealing with customers face-to-face.
• Valid driver's licence.
• Own transport advantageous.
• Computer literate MS Office / sales systems.