Internal Sales Administration Coordinator Ndabeni area
Service Solutions · Other
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Start free — we apply for you →National Hygiene Supplier and Distributor of a variety of hygienic products to their broad range of clients, is seeking to employ an Internal Sales Coordinator to join their ever growing team.
Responsibility: Please read the spec in detail Administrate the full ordering process (sales invoices & quotes), telephone management, all customer related and internal enquiries.
Quotations on Pastel
Responsible for supporting the Sales Team by assisting with clerical and administrative processes and customer support.
Duties / Task
-Processing of Sales Orders
-Courier Cost: to get quotes on all transport cost, then to confirm with an invoice to client.
-Inform COD clients upon receipt of orders of our payment requirements for the dispatching of stock.
-All back orders to be communicated via email to the procurement team and sales department for proper actioning processors
-Assist sales team with quotation enquiries for all existing and new clients.
-Assist with pulling of data for weekly reports and be familiar with compiling the reports for the weekly sales meeting with management.
-Office Support for sales team: Emailing or responding to enquiries such as Brochures/Data Sheets/ Certificates/quotations and orders
-Assist with the updating of customer information – customer register
-At all times comply with company policies, procedures, and instructions.
-Maintain office files and records according to the internal standards and procedures.
-Recommend new ideas and continue to seek ways to both contribute and improve to the organization’s goals and reputations.
-Enhance job knowledge by participating in educational opportunities.
-Contribute to team efforts by accomplishing related results as needed.
-Follow all reasonable instructions from management.
-Invoice preparation for Filing
-Follow up with Customers Daily, weekly & Monthly
-To assist with incoming calls from clients
-Contributes to team efforts by promoting and selling products and services in line with the current sales strategy
-Arrange for product samples or any marketing material that sales team will require for client visits or promotions.
-Process all web enquiries daily
Telephone Management
-Answer telephone calls, screen, and direct calls when receptionist is on Lunch and Teatime.
-Take and relay messages.
-Provide information to callers.
-Greet persons entering the organization if the receptionist is not available.
-Direct persons to correct destination.
-Deal with queries related to orders receipt / confirm delivery enquiries, etc.
-Ensure product knowledge and product pricing correctness.
-Assist if the caller just needs to place an order.
-Always assist with telephone calls if receptionist is not available and ensure you arrange availability/assistance if you will not be available yourself.
Operational Requirements
-Need to be proficient in excel and familiar with Evolution and or Pastel operating systems.
-Grade 12 - Valid Drivers and Own transport preferred Email cv to marlene@servicesolutions.co.za
Consultant Name: Marlene Smith