Internal Auditor

Job Description

• M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.
• M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
• M-Sure is seeking to employ a qualified and experienced Internal Auditor. The successful candidate will join a dynamic and highly skilled Finance Team.
• The successful candidate will report directly to the Financial Director.

JOB DESCRIPTION

• The Internal auditor is responsible for ensuring the accuracy, validity, and contractual compliance of authorised service, maintenance, and extended warranty claims across dealership networks.
• The role focuses on auditing claim files, identifying financial risk, ensuring adherence to manufacturer requirements, and preventing fraudulent or non-compliant submissions through onsite and remote audits.

KEY RESPONSIBILITIES

Compliance & Regulatory Governance

• Ensure compliance with applicable financial services and insurance regulations.
• Monitor adherence to Treating Customers Fairly TCF principles.
• Ensure compliance with claims governance frameworks and internal policies.
• Review outsourced service provider compliance with regulatory and contractual requirements.
• Monitor adherence to data privacy, information protection, and information security requirements.

Audit & Claims Assurance

• Conduct onsite and remote audits of service, maintenance, and extended warranty claims.
• Verify the completeness and authenticity of supporting documentation, including job cards, invoices, customer complaints, and diagnostic reports.
• Review technical information such as vehicle mileage, diagnostic findings, labour times, and test results.
• Ensure claims comply with manufacturer requirements, policy terms, and approval processes.
• Assess the adequacy and effectiveness of controls within the claims management process.

Risk Management & Financial Control

• Identify invalid, duplicate, inaccurate, premature, or potentially fraudulent claims.
• Verify that repairs were completed within approved authorisation parameters.
• Process write-backs and claim reversals for non-compliant submissions.
• Investigate vehicle registration discrepancies and apply penalties or reversals where required.
• Identify control weaknesses and recommend corrective actions to mitigate operational and financial risks.

Fraud Risk Management

• Identify indicators of fraud, misrepresentation, or abuse within claims submissions.
• Investigate suspicious claims patterns and escalate findings in accordance with established procedures.
• Support fraud prevention initiatives through audit findings and trend analysis.
• Monitor compliance with fraud risk management policies and controls.
• Collaborate with relevant stakeholders to implement corrective and preventative measures.

Customer Outcomes & Conduct Risk

• Review claims decisions to ensure consistency, fairness, and compliance with policy terms and conditions.
• Identify practices that may result in unfair customer outcomes or conduct risk concerns.
• Evaluate customer complaints, disputes, and overturned decisions as indicators of potential control weaknesses.
• Promote customer-centric outcomes through effective oversight of claims processes and decision-making.

Reporting & Stakeholder Engagement

• Present audit findings to dealership management through formal debrief sessions.
• Review appeals and corrective action plans submitted by dealerships.
• Prepare comprehensive audit reports highlighting findings, risks, and recommendations.
• Communicate final audit outcomes to senior stakeholders, including dealership leadership, Operations Directors, and Chief Financial Officers CFOs.
• Provide management with insights on emerging risks, trends, and control improvement opportunities.

QUALIFICATION AND EXPERIENCE

• Diploma or Degree in Internal Auditing, Finance, Accounting, Risk Management, or a related field.
• Automotive Warranty Administration certification Advantageous
• Relevant automotive, insurance, compliance, risk management, or auditing qualifications Advantageous
• Experience in internal auditing, warranty administration, claims auditing, or a related assurance function within the automotive industry.
• Strong understanding of Service Plans, Maintenance Plans, and Extended Warranty products.
• Knowledge of OEM policies, warranty procedures, and service standards.
• Proficiency in Dealer Management Systems DMS and audit data extraction techniques.
• Familiarity with technician clocking records, sublet supplier processes, and claims administration controls.
• Understanding of financial services regulatory frameworks and conduct risk management principles.
• Knowledge of governance, audit methodologies, and risk management practices.
• Familiarity with data privacy, information protection, and outsourcing governance requirements.

SKILLS AND PERSONAL ATTRIBUTES REQUIRED

• Ability to assess repair methods, diagnostic reports, and warranty claims for validity and compliance.
• Strong proficiency in Microsoft Excel, including reconciliations, pivot tables, lookups, and trend analysis.
• Ability to identify discrepancies, missing documentation, process exceptions, and policy breaches.
• Ability to effectively manage audit discussions, disputes, financial recoveries, and stakeholder engagements.
• Strong understanding of regulatory, policy, contractual, and governance requirements.
• Ability to identify trends, root causes, emerging risks, and control weaknesses.
• Applies audit principles consistently and handles sensitive information and findings with professionalism and discretion.
• Own and live up to company values

Closing Date 24 August 2026