Internal Account Manager: Retail Sales

Introduction

Purpose

An ICT distribution organisation is seeking an Internal Account Manager who is responsible to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.  This position will focus primarily on products within the company’s Retail division

Duties & Responsibilities

Key Job Outputs

• Receive, confirm, and validate orders

• Accurately process orders

• Create and maintain data control sheets of all incoming orders

• Order tracking and fill rate

• Oversee product listing on all new deals

• Manage existing listings and updating EOL and costing

• Update the Customer Order Portal Management

• Manage the product listing and maintain the product catalogue

• Confirm pricing and price agreements with the External Account Manager and Brand teams

• Confirm all rejections on new stock from stores before arrival at the company and coordinate with deliveries

• Follow up and communicate with delivery company to schedule deliveries, arrange collections and obtain feedback

• Assist with customer complaints and collaborate with the technical department to resolve these

• Assist Debtors with RTM’s POD’s and claims

• Assist the Retail team with all administrative work

• Interact, coordinate, and assist the warehouse with stock, deliveries and orders

• Identify and build relationships with key stakeholders

• Continuously build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget

• Implement the agreed Retail sales strategy

• Maximise sales by expanding orders and upselling

• Support the External Sales team in implementing sales strategy and in developing new sales opportunities

• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback

• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met

• Prepare and compile quotations as per specifications

• Process relevant delivery notes and documentation

• Meet and exceed the agreed SLA deliveries

• Follow up on orders with other departments to meet SLAs

• Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements

• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes

• Update stock reports, back-orders, and orders received on a daily basis

• Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters

Core Competencies

• Must be able to use Microsoft Excel at an intermediate level

• Proven sales skills/ability

• Excellent verbal and written business communication skills

• Excellent interpersonal skills

• Good attention to detail

• Developed customer service skills

• Developed negotiation skills

• Good time management and well organised i.e., deadline driven, able to plan and prioritise a high workload

• Technology driven

• Able to complete basic calculations (ability to work with numbers)

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct

• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role

Able to work in a pressured environment, to chase and meet targets

• Effectively prioritise the Retail workload and manage time

• Passionate about sales

• Excellent communicator

• Enjoys building customer relationships

• Good at collaboration and working as a team

• Good conflict management skills

• Interested in IT products and technology

• Strong administrative abilities

• Self-managed and able to take accountability

• Proactive individual with high energy

• Analytical thinker with the ability to problem-solve

• Excellent teamwork and collaboration skills

Desired Experience & Qualification

Qualifications

• Matric is essential

• A tertiary qualification in Sales, Business Management or IT will be an advantage

Experience

• A minimum of 2 to 3 years of Account Management and Sales Experience

• Distribution experience is highly advantageous

• Experience in Retail sales will be advantageous

• Understanding and/or experience within the ICT infrastructure

• Working experience in a customer service environment

• Experience preparing and presenting quotations

• Experience developing sales plans and closing deals

Package & Remuneration

Salary:   Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013