Intermediate Systems Engineer (iOCO0188)

Are you an Intermediate Systems Engineer ready to take your technical expertise to the next level? If you thrive on troubleshooting complex IT challenges, implementing innovative solutions and keeping customer environments running seamlessly, this opportunity is for you! Bring your hands-on experience in HPE Aruba Networking, Fortinet security solutions and Microsoft technologies to a role where technical excellence meets exceptional customer service. You’ll resolve incidents, provide second-level technical support, assist with solution implementations and collaborate with vendors to deliver reliable, secure IT environments. What you'll do:

• Problem and Incident Resolution
• Resolve customer problem / incident calls allocated within specific area of expertise.
• Resolve customer problem / incident calls allocated within area of general knowledge and experience

• 2nd level support for technical services engineers
• Assist in break / fix situations where escalation has been invoked.
• Professional interactions with vendors
• Act as mentor for junior engineers and provide input into career and certification roadmaps

• Participation in implementation of solutions
• Carry out implementation activities that result in solutions meeting customer requirements, implementation plans and procedures.
• Support the Pre-Sales requirement of the business.
• Attend customer meetings both pre and post sales.

• Certification and vendor products
• Maintain as current, company defined vendor and vendor related certifications through self-study, web-based tutelage and class room courses.
• Maintain in depth knowledge of strategic vendor products and product direction
• Represent Aptronics at Vendor or other events and seminars

• Administration
• All documentation produced in line with Aptronics quality expectations

Your Expertise

• Function related experience: 4+ years IT experience with at least the last 2 in a technical role delivering and supporting environments with either a Microsoft, networking • HPE Aruba Networking experience: hands-on deployment and support of Aruba switching, wireless, gateways/SD-WAN, Aruba Central and ClearPass in customer environments • Fortinet experience: hands-on configuration and support of FortiGate firewalls, including security policies, IPsec VPN, SD-WAN and the Fortinet Security Fabric • Microsoft experience:  hands-on administration and support of Microsoft 365, Entra ID / Active Directory, Windows Server and Azure Qualifications:

• Essential Qualifications:
• HPE Aruba Networking certification: ACSA (Switching Associate) and/or ACMA (Mobility Associate) as a minimum; ACSP or ACMP (Professional) advantageous.
• Fortinet certification: NSE4 (Network Security Professional) or higher.
• Microsoft certification: Microsoft 365 Administrator (MS-102) and/or Azure Administrator Associate (AZ-104); Endpoint Administrator (MD-102) advantageous.

How the role raises the bar

• Must demonstrate:
• Adaptability
• Analytical Thinking
• Communication
• Customer Service
• Decision Making
• Initiative
• Stress Management
• Team Work
• Value and Ethics

Other information applicable to the opportunity

• Permanent position • Location: Johannesburg Why work for us? If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.