INT VIP Account Manager (Hybrid)

Sporty Group · Cape Town, Western Cape

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What you'll be doing

Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
Responsible for analysing data and internal reporting
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
Staying updated with industry information, policies, and regulations in the iGaming sector
Ensuring data security

What you'll bring

3-5 years of experience and solid experience in managing a team of VIP Account Managers
Experience as an VIP Account Manager within the iGaming industry required
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English

What's in it for you