Infrastructure SysOps Engineer

• Are you a hands-on infrastructure specialist with strong experience across Windows Server, Linux, Microsoft Azure, Hyper-V, storage, backup, database administration support and high-availability production environments?
• Rewardsco is looking for an Infrastructure SysOps Engineer to manage, maintain, optimise and strengthen the resilience of our server, storage, database, cloud and backup environments across on-premise and cloud infrastructure.
• This role is critical to ensuring stable, secure and high-performing business platforms that support contact centre operations, including telephony, dialler systems, CRM platforms, reporting environments and core infrastructure.
• You will be responsible for supporting Windows Server clusters, Linux systems, Microsoft Azure infrastructure, Hyper-V virtualisation, HPE SAN and HPE MSA storage platforms, Veeam Backup & Replication, disaster recovery readiness and database administration support.
• This role is ideal for an experienced infrastructure or systems operations professional with at least five years' experience , including strong Azure administration exposure, who can operate with discipline in a fast-paced BPO technology environment and support a 24/7 production landscape.

What you'll be responsible for

• Manage and maintain Microsoft Windows Server environments across production, disaster recovery and test platforms.
• Administer Windows Failover Cluster environments and ensure system redundancy, stability and uptime.
• Manage Linux server environments and support critical business workloads across the infrastructure estate.
• Perform server patching, upgrades, lifecycle maintenance and operational readiness activities.
• Monitor server health, infrastructure performance, resource utilisation and capacity requirements.
• Troubleshoot infrastructure incidents, investigate root causes and implement corrective and preventative measures.
• Manage Microsoft Hyper-V virtual environments, including provisioning, migrations and resource optimisation.
• Administer Microsoft Azure environments, including virtual machines, storage services and backup services.
• Monitor storage performance, capacity, availability and redundancy requirements across supported environments.
• Administer HPE SAN and HPE MSA storage infrastructure to support resilient production operations.
• Administer Veeam Backup & Replication across server and virtual workloads.
• Conduct backup validation, restore testing and disaster recovery readiness checks.
• Perform database administration support activities, including monitoring, backups, restores and performance tuning.
• Provide infrastructure support for BPO operational platforms, including dialler, telephony, CRM and reporting systems.
• Maintain accurate infrastructure documentation, operational notes, configuration records and change control evidence.
• Support infrastructure governance, security controls, operational standards and compliance requirements.
• Apply infrastructure security best practices across server, cloud, storage and backup environments.
• Manage access control in line with company governance requirements and support vulnerability remediation activities.
• Identify infrastructure risks and help maintain disaster recovery and business continuity standards.
• Work closely with Development, Security, Operations and Infrastructure teams to support delivery, stability and operational scaling.
• Support campaign readiness, production growth requirements and the technical scaling needs of a high-volume BPO environment.
• Provide technical guidance and engage with vendors, senior stakeholders and executive leadership where required.

Requirements

What we're looking for

• A strong hands-on technical individual with the ability to manage complex infrastructure environments across on-premise and cloud platforms.
• Excellent troubleshooting and incident management capability, with the discipline to investigate issues thoroughly and implement sustainable fixes.
• Operational discipline and the ability to support a 24/7 production environment where uptime, resilience and security are critical.
• Strong understanding of infrastructure availability, redundancy, disaster recovery, backup validation and business continuity requirements.
• A detail-oriented infrastructure professional who values documentation, governance, change control and technical consistency.
• The ability to work closely with Development, Security, Operations and Infrastructure teams in a fast-paced, high-availability environment.
• Confidence engaging with vendors, senior stakeholders and executive leadership when technical input or escalation support is required.

Technical knowledge and experience

• Degree or Diploma in Information Technology, Infrastructure or Systems Administration.
• Minimum five years' experience in infrastructure or systems operations.
• Minimum three years' Microsoft Azure administration experience.
• Microsoft Azure Certification preferred, especially AZ-104.
• Microsoft Server or Infrastructure certification would be advantageous.
• Strong experience managing Microsoft Windows Server environments across production, disaster recovery and test platforms.
• Strong experience administering Windows Server clustering and Linux environments.
• Strong experience managing Microsoft Hyper-V virtual environments, including provisioning, migrations and resource optimisation.
• Hands-on experience with HPE SAN and HPE MSA storage environments.
• Experience administering Veeam Backup & Replication across server and virtual workloads.
• Experience conducting backup validation, restore testing and disaster recovery readiness checks.
• Database administration experience in SQL Server or similar environments, including monitoring, backups, restores and performance tuning.
• SQL or Database Administration certification would be advantageous.
• Veeam certification would be advantageous.
• Experience supporting BPO, contact centre or other high-availability operational environments would be advantageous.
• Experience supporting operational platforms such as dialler, telephony, CRM, reporting systems and core infrastructure platforms.

Benefits

• Comprehensive health and wellness support, including free access to Kaelo Health Medical Insurance, financial wellness support, mental health counselling and an on-site pharmacy with an in-house nurse.
• Top-tier resources and amenities, including world-class technology, three in-house restaurants and access to discounted grocery staples.