Infrastructure Operations Engineer

Introduction

INFRASTRUCTURE OPERATIONS ENGINEER

The Client operations within the Mining Industry in South Africa

• Place of work will be Centurion

• This will be a 12 months Fixed Term Contract

• This is a Hybrid Role

Duties & Responsibilities

Duties and responsibilities will include

• Planning, implementing, and maintaining system configuration

• Documenting technical specifications, configurations, and processes

• Fully understands, supports and upholds key departmental processes (e.g. Incident management, Change management, Asset management).

• Captures and analyses support requests from customers, colleagues, and monitoring tools to accurately define, categorise and prioritise support requests.

• Effective administration of incidents by identifying root cause analysis and problem resolution

• Providing related service feedback to the management team and leadership - report/repeat incidents/problem areas/proactive trends

• Conducts communication with customer and colleagues professionally and courteously throughout support request fulfilment to meet targets

• Implement and maintain business continuity plans for server infrastructure – Disaster Recovery

• Research, evaluate, install, and test new software updates – Patch and vulnerability management

• Travel to sites to perform installations and maintenance as required

• Administration of Windows on premise and Cloud technologies

• Management of Windows Active Directory

• Management of Exchange on-prem and Office365

• Management and patching of VMWare platforms

• Provide support and guidance on the overall Microsoft Office 365 suite

• SAN management

• Good understanding of Veritas NetBackup solutions

• ManageEngine configuration and management.

• Performs 3rd line technical support, performing analytical, problem solving, research and testing activities to resolve/fulfil requests at an expert level to meet resolution/workaround targets.

• Install, maintain, and monitor systems running on both physical hardware and virtualised environments. Assist with the maintenance of live production software. Automate build and configuration where possible. Perform these tasks individually with the assistance of team members.

• Deploys and contributes to the design of hosted infrastructure (on Prem and Cloud), liaising with technical leads and through own continual improvement initiatives to maintain and continually improve efficiency, cost effectiveness and customer satisfaction.

• Maintain a secure environment. Take all reasonable measures to mitigate the potential risks involved in operating internet-connected equipment. Apply information security requirements.

• To collaborate effectively with other technical teams to exploit new technologies to enhance the applications and service infrastructure.

• To assist the Technology Operations team with service launches by providing timely adoption documentation, training, and assistance with problem resolution.

To Apply

• Please email a detailed and updated profile to: jino@aridconsulting.co.za