Information Technology Support Engineer
Humanatics (Pty) Ltd · Johannesburg North, Gauteng
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Start free — we apply for you →Our client is a managed service provider (MSP) which entails being a third-party company that takes on the ongoing, day-to-day responsibilities, monitoring and maintenance of a range of tasks and functions for another company (the client).
The MSP and the client are bound by a contract with a standardised service level agreement (SLA) that defines the expectations and quality metrics of the delivered services. This role combines hands-on technical expertise, adheres to service level agreements (SLAs), and continuously improves service delivery.
We are looking for an IT Support Engineer who has a strong technical background, and excellent problem-solving skills.
The responsibilities shall include, but not to be treated as an exhaustive list, namely: Technical Day to Day Operations:
- Aligning IT infrastructure with current and future business requirements.
- Assuring that IT activities are within the limits of applicable laws, codes and regulations.
- Contributing to technical implementation and planning of client and internal projects, meeting designated deliverables and objectives for the business.
- Testing, troubleshooting and adjusting information systems to operate effectively.
- Implementing security of the network, data and its storage and communication systems.
- Assist senior management with systems tasks in rolling out new services to clients and provide assistance to creating or improving any service delivery team processes and workflows.
- Overseeing and contributing to technical projects, including the successful onboarding of new clients to Managed IT Help Desk.
- Ensure that systems, processes, and methodologies are followed according to company guidelines.
- Oversee and track lifecycle management of all IT related hardware assets used by the service delivery technical team.
Client Engagement
- Interface both with customers and appropriate technical personnel for client related issues that cannot be resolved efficiently.
- Responsible for tracking and providing resolutions to all client escalations across service delivery teams.
- Build relationships with vendors, clients, and fellow employees while participating in and hosting necessary customer or internal meetings.