Information and Communication Technology Division Senior Manager Digital Transformation Programme

REQUIRED QUALIFICATIONS

• Postgraduate Qualification NQF 8 or higher qualification in Information Systems, Information Technology, Computer Science, or similar field.
• Certification in Digital Transformation or Digital Business Strategy programme.
• Project Management Professional PMP, or PRINCE2 minimum Foundation level certified, or equivalent/similar project management certification.
• COBIT / ITIL /Agile certifications are advantageous.

REQUIRED WORK EXPERIENCE

• 10 years relevant experience in ICT, business transformation, programme management, or organizational modernization.
• Minimum 5 years at senior ICT management level in business transformation, programme management, or organizational modernization.
• Experience leading large-scale enterprise transformation projects.
• Proven experience establishing, resourcing and managing a Project Management Office PMO.
• Proven experience managing complex, multi-year transformation initiatives.
• Demonstrated experience in public-sector, governance, compliance, and stakeholder-management environments.
• Experience leading business process redesign, enterprise change management, and technology-enabled transformation initiatives.

KEY RESPONSIBILITIES

• Develop and maintain NLC's Digital Transformation Roadmap.
• Align transformation initiatives to strategic objectives and modernization priorities.
• Drive enterprise-wide digital enablement and innovation initiatives.
• Establish and maintain programme governance structures.
• Ensure compliance with PFMA, Treasury, DPSA, POPIA, and NLC policies.
• Present programme progress to governance forums and Board Committees.
• Lead execution of the Digital Transformation Programme.
• Monitor programme schedules, budgets, dependencies, risks, and outcomes.
• Ensure delivery of programme milestones and strategic benefits.
• Lead business process redesign initiatives.
• Drive process optimization and automation.
• Promote operational efficiency and service excellence across divisions.
• Develop enterprise change-management strategies.
• Lead communication, stakeholder engagement, and adoption activities.
• Drive organizational readiness for digital transformation initiatives.
• Define benefits realization frameworks.
• Measure and report transformation outcomes and value delivery.
• Ensure programme investments generate measurable organizational benefits.
• Engage internal and external stakeholders.
• Provide strategic advice to CIO, EXCO, and the Commissioner.
• Facilitate transformation steering committees and governance forums.
• Oversee programme risk registers and mitigation plans.
• Ensure audit readiness and compliance.
• Manage programme assurance and quality reviews.
• Manage programme budgets and resource allocations.
• Monitor programme expenditure and value realization.
• Ensure effective vendor and contract management.
• Lead programme teams and delivery partners.
• Coach and mentor project managers and transformation specialists.
• Promote innovation, collaboration, and continuous improvement culture.

REQUIRED COMPETENCIES AND SKILLS

• Digital Business/Transformation Strategy.
• ICT Portfolio Governance.
• Business Process Re-engineering.
• Organizational Change Management.
• Digital Service Delivery Models.
• Enterprise Architecture.
• Risk and Compliance Management.
• PFMA, Treasury Regulations, DPSA Frameworks.
• Budget and Financial Management.
• Stakeholder and Executive Reporting.
• Contract and Vendor Management.
• Strategic Planning and Execution
• Strategic and visionary thinker.
• Strong leadership and influencing capability.
• Highly collaborative and stakeholder focused.
• Results-driven and accountable.
• Innovative and future focused.
• Resilient under pressure.
• Excellent communicator and negotiator.
• Ethical and values driven.
• Strong decision-making capability.
• Adaptable in dynamic environments.
• Passionate about continuous improvement and modernization.

CLOSING DATE: 23 OCTOBER 2026