Industrial Projects Operations Controller
DHL · Johannesburg, Gauteng
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- Management of project shipments for Industrial Project customers and communications with customers on shipment status.
- DHL Global Forwarding has an opening Industrial Projects Operations Controller, Johannesburg, South Africa. Join us in connecting people and improving lives!
In this Industrial Projects Operations Controller position
- Accepts all orders estimates as assigned by the Operations Manager
- Open Files
- Creates and confirms transport order
- Performs booking and booking optimization
- Prepares, controls and distributes all required documents
- Maintains excellent relationships with suppliers
- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
- Meeting with service providers when necessary
- Coordinating export and import of project cargo worldwide via air, sea and road-freight either Containerised or Breakbulk in line with customer SOP
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Takes and handles customer inquiries.
- Ensure effective tracking of cargo and submission of status reports.
- Ensure handling cost control and file/project profitability.
- Preparing invoices and updating EDocs
- Takes and registers all customer complaints.
- Drives solution of customer complaints and acts as first contact point for customer claims.
- Collaborates closely with other DGF departments for smooth handling of shipments and continuous updates.
- Escalates issues, if required.
- Ensures that every document is in the file before filling and that the file control sheet is completed for every file
- Assess risks within the logistics chain and obtain authorization if required
- Attends meetings adhoc and based on SOP requirements
- Quality checking of invoicing
- Travel to site if required
- Ensure KPIs are met
Now, here is what we need from you!
- Computer Literate – All MS Programs & CW1 and willing to learn additional computer skills
- Ability to work in a team environment and transfer of knowledge to team members
- Ability to work within time constraints, make own decisions and advise Client of logistics solutions
- Punctuality and time management skills are essential elements of this position.
- Ability to work under extreme pressure with minimal supervision.
- Ability to communicate effectively on all levels
- Ability to use initiative and be a self-starter
- Creativity and problem-solving capabilities
- Outstanding Customer relationship skills a necessity
- Must have previous freight experience
- Experience: Min 2 years related experience
- Education: Must have Matric
- Preferable tertiary education including diploma an advantage.