Incentives and Recognition Manager

Introduction

The Incentives & Recognition Manager is responsible for the design, implementation and

day-to-day management of all sales incentive programmes, recognition initiatives, internal

engagement activities, and associated communications. The role plays a central part in

driving motivation, celebrating performance, and maintaining a vibrant, high-energy culture

primarily on the sales floor and on an ad hoc/as required basis for support staff.

A high degree of numerical confidence is essential: the role requires the ability to work accurately with data, manage budgets, run and interpret performance reports, validate payout figures, and track spend — all to a high standard of accuracy. The role also supports broader business

functions including events, internal communications, social media, stock and supplier

management, and leads the Incentives & Marketing Administrator.

Duties & Responsibilities

INCENTIVE DESIGN & MANAGEMENT

• Receive, interpret and execute incentive programmes as directed by relevant

stakeholders, ensuring each programme is brought to life in a way that is exciting,

engaging, and motivating for the sales floor (Sales Consultants, Sales Leaders, and

Senior Sales Leaders).

• Maintain a forward-looking pipeline of themes, creative concepts, and execution plans,

ensuring preparation is always ahead of the curve with at least two to three

programmes in planning at any given time.

• Where required, contribute to the conceptualisation and development of incentive

programmes, bringing creative input to support the business in shaping new initiatives.

INCENTIVE ADMINISTRATION, FINANCIAL CONTROLS & CASH HANDLING

• Administer the end-to-end incentive payout process: running performance reports,

identifying and validating winners, and coordinating payment in line with the defined

SLA and shared accountability framework between Marketing, Finance and Payroll.

• Handle cash disbursements to incentive winners in accordance with the agreed cash

management process, including the accurate maintenance of signing sheets,

reconciliations, and supporting documentation.

• Ensure all financial processes related to incentives adhere to internal controls, tax

reporting requirements, and the Marketing and Finance SOP.

REPORTING & ANALYTICS

• Produce monthly incentive performance reports within agreed deadlines, including

analysis of sales trends, programme effectiveness, and spend tracking. Accuracy and

attention to numerical detail in all reports is non-negotiable.

• Provide actionable insights based on incentive data to support decision-making by

relevant stakeholders.

INTERNAL COMMUNICATIONS & ENGAGEMENT

• Develop and execute internal communication campaigns that drive awareness,

excitement, and participation in incentive programmes across appropriate channels.

• Create engaging, on-brand content including posters, digital communications, videos

and announcements.

• Promote and celebrate winners and top performers through visible, creative recognition

across internal platforms.

EVENTS & RECOGNITION FUNCTIONS

• Plan, coordinate, and execute internal recognition events and ad hoc functions, which

may be held on-site or off-site. These include (but are not limited to) monthly awards

ceremonies, catered functions, celebration of top performers and commemorative

events.

• Manage all logistics for assigned events, including venue, catering, suppliers, and

budget, ensuring execution is accurate and within approved parameters.

• Source, brief, and manage external suppliers and vendors for events and incentive

rewards, maintaining professional relationships and ensuring timely delivery.

.

REWARDS PROCUREMENT & STOCK CONTROL

• Ensure incentive rewards, goods, and services are procured and delivered on time,

with accurate stock records maintained across all relevant locations (including the 9th

floor and marketing storeroom).

MONTHLY PLANNING & SCHEDULING

• Compile and manage the monthly incentive and activity schedule, ensuring all

programmes and communications are planned, approved, and distributed within

agreed timelines.

• Proactively manage competing deadlines to ensure consistent, on-time delivery across

all functions.

TEAM LEADERSHIP & ADMINISTRATION

• Lead, coach, and manage the Incentives & Marketing Administrator, including

workload planning, performance management, and ongoing development.

STAKEHOLDER MANAGEMENT

• Build and maintain strong working relationships with key internal stakeholders including

Sales Leadership, HR, Finance, and the Executive team.

• Act as the primary point of contact for all incentive-related queries, escalations, and

reporting requirements.

• Facilitate regular engagement sessions with relevant business stakeholders to review

incentive performance, gather feedback, and ensure programmes remain aligned to

business objectives.

TECHNOLOGY & INNOVATION

• Leverage digital tools and AI-based applications to improve the quality, efficiency, and

reach of incentive communications, reporting, and content creation.

• Continuously identify opportunities to modernise and streamline incentive

administration, payment processes, and internal marketing.

Desired Experience & Qualification

QUALIFICATIONS & EXPERIENCE

• A BCom (Marketing), BCom (Communications), or equivalent qualification is

advantageous.

• Minimum 3–5 years' experience in a comparable role within a fast-paced, performance

driven environment.

• Experience in a sales or call centre environment is highly beneficial.

• Demonstrated experience in budget management, financial administration, and

controlled cash-handling processes is required.

• Event management experience is an advantage.

Package & Remuneration

R 47 000 CTC