Inbound Call Centre Agent - Office UK
Truworths · Cape Town, Western Cape
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- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce Customer Service team.
Assisting on varies business platforms such as
- Social media
- Webchat
- Emails
Key Responsibilities
- Answering customers' enquiries via Chat, Email, and Social Media.
- High level queries escalated to CEO to be investigated and resolved
- Liaising with UK colleagues , couriers and third party in a professional and cautious manner
- Deliver the right information, while using multiple tools and business platforms simultaneously.
- Providing efficient and accurate customer service, explaining possible solutions, and ensuring the customer feels supported and valued.
- Ensure that you follow up and resolve all your pending queries in the timeframe agreed with you
- Respond to email queues promptly and appropriately.
- Process ad hoc tasks and/or refunds accurately.
- Identify and escalate problematic queries timeously.
Qualifications and Experience Qualification/s:
- Matric or equivalent qualification.
Experience / Knowledge
- Clear criminal and credit history
- A minimum of 12 months experience within a contact centre in an agent or similar role
- Excellent level of proficiency in written & spoken English
- Strong analytical, problem solving and investigative skills
- Exceptional customer Service Experience
- Must be proficient in contact centre systems
- UK Call Centre experience advantageous
Competencies Technical:
Essential Competencies
- Computer literate Excel, Word.
- 35 WPM typing speed
Behavioural
- Customer/Client focus
- Effective time management skills
- Attention to detail
- A good deal of accuracy
- Ability to follow set procedures
- The ability to be pro-active and constantly seek a better way of doing things
- Good time management and self sufficient
- Ability to work under pressure
- Able to work in a team and independently
- Availability and willingness to work overtime/public holidays where required
- Extremely self-motivated & organized with the ability to multitask & prioritize
Deadline:20th August,2026