In-Shop Cell Phone Assistant /Sales & Support - Pietermaritzburg

Introduction

Role Overview

The Cell Phone Assistant is the first point of contact for customers entering the store in the Cascades area of Pietermaritzburg. You will drive sales of smartphones, SIM cards, airtime, and mobile accessories while providing hands-on customer service, basic technical support, and device setup assistance.

Duties & Responsibilities

Key Responsibilities

Customer Service & Sales

• Greet all customers warmly and identify their communication or technology needs.

• Recommend suitable mobile phones, data plans, and accessories (cases, screen protectors, chargers).

• Process sales, cash/card payments, and refunds accurately through the Point-of-Sale (POS) system.

• Handle customer queries, account top-ups, RICA/SIM registrations, and complaint resolutions on the shop floor.

Technical Support & Diagnostics

• Troubleshoot basic software, network, connectivity, or hardware issues on smartphones.

• Assist customers with data transfers, email/social media setups, and app installations.

• Perform minor in-shop repairs or screen protector/battery replacements (if trained) or coordinate send-ins for advanced warranty/technical repairs.

Store Operations & Inventory

• Maintain a clean, organized, and visually appealing shop floor and display cabinet.

• Conduct regular stock counts, unpack new inventory, and label goods with accurate pricing.

• Monitor stock levels and report low-stock items or best-sellers to the store manager.

• Adhere to security and anti-theft policies to prevent shoplifting.

Desired Experience & Qualification

Qualifications & Requirements

Education & Experience

• Education: Grade 12 (Matric) certificate or equivalent secondary school qualification.

• Experience:  2-3 years of retail sales, customer service, or working in a mobile phone/IT shop environment.

Skills & Knowledge

• Technical Aptitude: Strong familiarity with iOS, Android, smartphones, tablets, and mobile network providers.

• Communication: Clear, friendly verbal communication skills to explain tech concepts simply to all types of customers.

• Sales Drive: Ability to upsell accessories, bundles, and services.

• Numeracy & Computer Literacy: Comfortable operating a POS system, basic cash handling, and inventory tools.

• Problem-Solving: Calm demeanour under pressure during busy retail hours or when dealing with frustrated customers.

Working Conditions

• Environment: Indoor retail store setting.

• Physical Demand: Standing, walking, and assisting customers on the shop floor for extended shifts.

• Schedule: Retail hours, including weekends and public holidays as per the store roster. Times are 8am-5pm for week days and weekends where required are 8am-2pm.

Package & Remuneration

Basic plus commission incentives