In-House Sales and Key Account Manager-Sandton

Introduction

The In-House Sales & Key Account Manager is responsible for managing the In-House Sales function and allocated key accounts, with a strong focus on customer listings, order processes, reporting, data analysis and customer service.

The position acts as the key link between Buying, Sales and the Customer, ensuring that products agreed with customers are correctly listed, available for ordering, supported with the correct stock, and monitored through sales and stock reporting.

Cross-border and agent customers form part of the normal in-house customer portfolio. Our client delivers locally and the customer/agent manages the onward export process.

Duties & Responsibilities

1. In-House Sales & Order Management

• Oversee the day-to-day In-House Sales function and support the team.

• Ensure customer orders are processed accurately and on time.

• Monitor outstanding orders, backorders, stock shortages and orders on hold.

• Resolve order, pricing, delivery and customer queries.

• Liaise with Warehouse, Logistics, Buying and Finance to ensure smooth order fulfilment.

• Maintain high levels of customer service and follow-through.

2. Key Account Management

• Manage allocated national and strategic customers.

• Build strong relationships with buyers, category teams and relevant customer contacts.

• Understand and manage each customer's processes and requirements.

• Monitor account performance and identify opportunities or risks.

• Coordinate customer meetings, range reviews, quotations, samples and follow-up actions.

• Identify opportunities for additional listings, distribution and sales growth.

3. Product Listings & Customer Portals

This is a key focus area of the role.

• Manage new product listings and customer submissions.

• Ensure stock codes, barcodes, descriptions, pricing, pack sizes, images and other listing information are accurate.

• Maintain listing trackers and follow up outstanding approvals.

• Ensure approved listings are correctly activated on customer systems.

• Confirm that listed products can actually be ordered into stores.

• Identify products that are listed but not ordering and investigate why.

• Manage amendments, price changes and delistings.

• Work confidently across retailer portals and ordering systems.

4. Sales Reporting & Data Analysis

A significant portion of this role involves working with large sales, stock and customer datasets.

• Prepare and maintain daily, weekly and monthly sales reports.

• Analyse sales by customer, SKU, category, store/region and promotion.

• Monitor sales against budget, forecast and previous periods.

• Analyse customer stock-on-hand where available.

• Identify sales trends, distribution gaps, stock shortages and opportunities.

• Highlight underperforming or non-ordering listings.

• Prepare clear management and customer reporting.

• Translate data into practical actions for Buying and Sales.

Strong Excel proficiency is essential and will be practically tested during the recruitment process.

Candidates must be comfortable with

• PivotTables

• XLOOKUP/VLOOKUP

• Formulas

• Filters and sorting

• Data reconciliation and analysis

• Working with large datasets

5. Buying, Sales & Customer Coordination

The position is the central link between Buying → Customer → Sales.

• Communicate customer requirements to Buying.

• Ensure Buying provides the correct information for customer submissions and listings.

• Communicate approved listings, promotions and customer decisions to Sales.

• Highlight future stock requirements and potential shortages.

• Follow up store-level distribution and ordering issues.

• Ensure internal and customer actions are completed within agreed deadlines.

• Escalate risks before they affect the customer.

6. Range Reviews, Promotions & New Stores

• Assist with customer range reviews and new product proposals.

• Analyse current range performance.

• Coordinate samples, pricing and product information.

• Follow approved products through to successful listing.

• Coordinate promotional submissions and stock requirements.

• Monitor promotional performance.

• Coordinate new-store opening requirements and orders.

• Ensure relevant information is communicated to the Field Sales team.

7. Stock, Forecasting & Commercial Administration

• Monitor stock availability against customer requirements.

• Assist with customer forecasts and promotional requirements.

• Highlight potential shortages and excess-stock opportunities.

• Maintain accurate customer pricing and master data.

• Investigate pricing discrepancies.

• Maintain accurate customer records and documentation.

• Ensure customer and company processes are correctly followed.

8. Team & Process Management

• Support and guide the In-House Sales team.

• Set priorities and monitor outstanding actions.

• Maintain strong administrative and process controls.

• Assist with training and development.

• Identify opportunities to improve accuracy and efficiency.

• Ensure deadlines and customer commitments are followed through.

Desired Experience & Qualification

• Matric / Grade 12.

• Relevant Internal Sales, Key Account, Sales Operations or retail supplier experience.

• Strong customer-service and relationship-management skills.

• Excellent administrative and organisational ability.

• Strong analytical and numerical ability.

• Proficient Microsoft Excel skills.

• Comfortable working with large volumes of sales and stock data.

• Ability to manage multiple priorities and deadlines.

• Willing and able to work full time from our Linbro Business Park office.

Advantageous

• FMCG, retail supplier, fashion, beauty, accessories or consumer-goods experience.

• Experience dealing with major retailers and buyers.

• Product listing and retailer portal experience.

• SYSPRO or similar ERP experience.

• Previous team leadership experience.

• Relevant tertiary qualification.

Package & Remuneration

R45000

Interested?

If you meet the requirements, please kindly submit your CV and qualifications to admin@placepros.co.za