In - House IT Technician – Zoho & MDM (Ballito) (Permanent)

Job Title: In - House IT Technician – Zoho & MDM (Ballito) Start Date: 2026-08-26 - 2026-09-25 Vacancy Type: Permanent DBN003628 Sectors: Information Technology / Telecommunications Location: South Africa - KwaZulu Natal , iLembe - KwaDukuza (Ballito / Stanger) Salary: R 00 Brief: Are you a hands-on IT professional who enjoys solving problems, supporting users and keeping technology running smoothly? An established company based in Ballito is looking for a technically strong and service-oriented In-House IT Technician to take ownership of day-to-day IT support and infrastructure. ⭐ PLEASE NOTE: Practical Zoho administration and MDM experience are MANDATORY. Candidates without hands-on Zoho experience will not be considered Detail: Minimum Requirements Relevant IT / Information Systems / Computer Science / Network Administration / IT Support qualification . 3–5 years' practical IT Technician / IT Support experience . Hands-on Zoho administration experience – MANDATORY. Practical MDM experience – MANDATORY. Strong hardware and software troubleshooting skills. Microsoft Windows and Microsoft 365/Office experience. Working knowledge of networking, cybersecurity, backups and IT asset management. Strong communication, problem-solving and customer-service skills. Ability to work independently and take ownership of the organisation's IT environment. Key Responsibilities Zoho Systems Administration – Mandatory Provide day-to-day administration and technical support across Zoho platforms, including relevant Zoho One application. Manage user profiles, roles, permissions, access rights, account configurations and employee onboarding/offboarding access. Troubleshoot Zoho user, workflow, application and integration issues; maintain data accuracy and system integrity. Support reports, dashboards, forms, workflows, data imports/exports and system integrations where applicable. Provide user guidance and liaise with Zoho support or external service providers for escalated technical matters Mobile Device Management (MDM) - Mandatory Administer, enrol, configure and manage all company-issued smartphones, tablets and other supported endpoints through the applicable Zoho/MDM environment. Conduct daily monitoring of managed devices, including online/offline status, compliance, security alerts, operating-system updates, enrolment status and device health. Identify inactive, non-compliant, compromised, lost, stolen or unaccounted-for devices and escalate material risks immediately. Apply approved security policies, password controls, screen-lock requirements, application controls and device restrictions. Deploy and update approved applications remotely; troubleshoot enrolment, synchronisation and access issues. Where authorised, lock, locate, restrict or remotely wipe devices in cases of loss, theft, termination or identified security risk. Maintain accurate MDM and device records, including assigned user, department, IMEI/serial number, status and return/decommissioning details. Hardware, Software & End-User Support Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, peripherals and other IT equipment. Diagnose hardware faults, coordinate repairs/replacements and configure new equipment for employees. Install, update and support approved software, Microsoft Windows and Microsoft Office/Microsoft 365 environments. Respond to user support requests; resolve hardware, software, email, access and system-related issues within reasonable turnaround times. Maintain IT support records and escalate complex issues to approved service providers when required. Database, Network & Connectivity Support Support company databases and information systems, including user permissions, data access, imports/exports, integrity and backup requirements. Provide first-line LAN, WAN, Wi-Fi and internet support; troubleshoot connectivity and liaise with service providers regarding outages. Assist with routers, switches, wireless access points, VPN/remote access and secure network connectivity for company device Cybersecurity, Backups & Information Protection Install, configure, maintain, monitor and regularly update approved antivirus and endpoint-protection software across all staff work devices, including desktops, laptops and other supported endpoints; ensure protection remains active, current and compliant. Monitor and report suspicious activity, malware, unauthorised access, security incidents and potential data breaches. Support password security, multi-factor authentication, cybersecurity awareness and phishing-prevention initiatives. Monitor critical backups, verify completion and support data restoration, disaster recovery and business continuity requirements. Maintain confidentiality and support information security and data-protection controls, including applicable POPIA requirements. IT Asset, Email, Cloud & Vendor Management Maintain an accurate IT asset register covering hardware, software, licences, subscriptions, warranties and assigned users. Track equipment allocation, movement, return, replacement, disposal and secure data wiping during offboarding. Administer and troubleshoot company email, shared mailboxes, cloud storage, file sharing and communication platforms. Liaise with approved IT suppliers and service providers; obtain quotations and monitor outstanding technical matters where required Management Reporting & Escalation Provide regular IT status reports to Management and the CEO, including MDM/device compliance, IT incidents, asset status, hardware failures, software/licence requirements, connectivity issues, backups and cybersecurity risks. Maintain records of material incidents, corrective actions and recurring technical problems, and recommend permanent improvements. Immediately escalate critical matters, including suspected cyber or data breaches, lost/stolen devices, critical network/system failures, MDM security alerts, backup failures, malware/ransomware and significant Zoho outages. 📍 Ballito, KZN 📍 Candidates from Ballito and surrounding areas will be advantageous. ⏰ Available immediately or at the soonest possible date show more... For more information please contact: Zae Chetty Apply