ICT Office Administrator (SA_ICT Admin)

OUTPUTS

• Facilitate the repair, maintenance and replacement of IT equipment with the appropriate hardware vendors.
• Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used.
• Keep track of IT-related Service Agreements, Warranties and Licenses.
• Keep appropriate IT supplies, equipment and computers, in stock and replenish stock when required.
• Invoicing and issuing all requested stock to central and lodges.
• Coordinating administrative activities and operations to ensure efficiency and compliance with company policies.
• Create and update records and databases with financial and other data.
• Facilitate the order approval in line with established policies and procedures.
• Request quotations, place orders and book goods received into stock.
• Track order progress and keep stakeholders informed of the progress.
• Reconcile the monthly budget and resolve any discrepancies.
• Track monthly telephones, printing and GSM data costs and highlight any discrepancies.
• Send and receive IT-related goods between various regions.
• Book flights, vehicles and accommodation on behalf of IT staff.
• Administer cellular contracts including ordering, contract migrations, contract upgrades, contract cancellations, service activations, and budgetary reallocations.
• Answer queries via telephone, email, from the service delivery system and in person.
• Record all tasks, requests, incidents, and orders on the IT Service Desk System and update information regularly as required.
• Monthly Credit Card Reconciliation
• Managing licenses

KNOWLEDGE/SKILLS/QUALIFICATIONS REQUIRED

• 3 years' work experience as an Administrative Officer or similar role
• Strong customer service skills incl. active listening, setting expectations and communication.
• Excellent time management and multitasking capabilities
• Proficient in Word and Excel.
• Knowledge of Zoho ,Panstrat and WeExpense will be beneficial

PERSONAL ATTRIBUTES

• Must be methodical, detail focused, patient, organized,be self-motivated, helpful, possess unwavering integrity, perseverance, able to work under pressure and enjoy working proactively.

Deadline:18th August,2026