ICT Delivery Manager (Midrand)

JOB PURPOSE

• This role exists at the critical intersection of technology leadership, business transformation, cybersecurity governance and operational excellence. The Technical ICT Delivery Manager is not hired to maintain systems, you are hired to reimagine how the business operates, leveraging the full power of the Microsoft 365 ecosystem, Power Platform, Dynamics 365, the Microsoft Security stack, with the possibility of introducing and implementing other platforms to eliminate friction, unlock capacity, protect the organization's digital assets, and build scalable, future-ready capabilities across every function of the organization.

Specifically, this role exists to

• Translate Strategic Ambition into Technical Reality To bridge the gap between Mecer Inter-Ed's growth agenda - spanning AI-first operations, geographic expansion via VILT , new revenue streams, and the underlying technology architecture, automation workflows, LMS development and integration and digital platforms required to make that vision executable and measurable
• Eliminate the Organisation's Dependence on Manual, Labour-Intensive Processes: To systematically identify, prioritize and eliminate high-friction, repetitive and error-prone manual workflows across scheduling, learner administration, finance, sales, HR and reporting – replacing and operationalize them with intelligent, automated processes that free people to focus on high-value, judgment-intensive work.
• Maximize the Return on Mecer Inter-Ed's Microsoft 365 Investment: To unlock the full, integrated potential of the organization's Microsoft 365 environment - including: SharePoint, Microsoft Teams, Dynamics 365, Power Apps, Power Automate, Power BI, Moodle LMS, Copilot, Business GPT – and others, ensuring these platforms are not underutilized assets but active, deeply embedded engines of operational efficiency, collaboration and data-driven decision-making.
• Build the Digital Infrastructure for Scale: To design and implement / provision the scalable technology foundations - CRM pipelines, learner management integrations, automated e-commerce capabilities, AI-assisted content workflows and data analytics dashboards, that will enable Mecer Inter-Ed to grow revenue, enter new markets and onboard new vendor partnerships without a proportional increase in headcount or fixed costs.
• Ensure Flawless, World-Class Training Room Operations: To directly lead and manage the organization's Technical Support Lead, ensuring that every training room, lab environment and virtual delivery platform is configured to specification, fully operational and technically flawless before every course delivery.
• As a vendor-authorized training provider whose reputation depends on the quality of every learner experience, zero tolerance for technical failure in the classroom is non-negotiable.

This includes

• Maintaining classroom hardware, AV systems, networking infrastructure and lab environments to the highest standard
• Establishing and enforcing pre-course technical readiness checklists and post-course reset protocols
• Ensuring VILT and hybrid delivery platforms are optimised for seamless remote participation
• Proactively identifying and resolving infrastructure vulnerabilities before they impact course delivery
• Assist the Group's Data and Technology Executive, to configure and implement Information Security and Cybersecurity Governance at the organization: By co-owning the implementation and continuous improvement of cybersecurity controls, policies and incident response protocols that protect the organization's data, systems, learner records and intellectual property.
• Position Technology as a Competitive Differentiator:To ensure that Mecer Inter-Ed's internal technology capability is itself a source of competitive advantage , enabling faster time-to-market for new programmes, superior learner and client experiences, real-time business intelligence, and a platform agility that outpaces competitors still operating on legacy, manual models.
• Champion a Culture of AI Adoption and Digital Fluency: To lead by example and by design - embedding AI tools, automation-first thinking and digital best practices into the daily workflows of every team, cultivating a high-performance culture where technology is treated as a core teammate and continuous improvement is the operating standard.

KPA 2 | Microsoft 365 Platform Ownership & Optimization

• Ensuring MIE extracts maximum value from every Microsoft 365 investment

Primary Outputs

• SharePoint Intranet & Knowledge Management Environment: Design, Build, Implement and continuously improve a structured SharePoint intranet that serves as MIE's central digital workspace - housing policies, SOPs, course materials, project workspaces, onboarding resources and cross-team collaboration hubs, ensuring information is findable, current and governed.
• Microsoft Teams Governance & Optimization: Design and Implement a Microsoft Teams governance framework that standardizes team structures, channel naming conventions, guest access policies, meeting room configurations and archiving protocols , ensuring Teams functions as a high-performance collaboration engine rather than a disorganized communication tool.

Dynamics 365 CRM Development & Optimization: Own the configuration, adoption and continuous improvement and development of Dynamics 365 CRM across sales, marketing, exams, operations , TES , WFOTF and client success functions , ensuring:

• A clean, complete and actively managed customer and prospect database
• Automated lead capture, nurture sequences and pipeline reporting
• Integration with Power Automate for workflow triggers and notifications
• Adoption and utilization dashboards to track CRM hygiene and team compliance
• Power Platform Centre of Excellence: Establish a lightweight Power Platform Centre of Excellence CoE within MIE , defining development standards, approvals governance, app catalogues and a structured pipeline for new automation requests from business units, ensuring Power Apps and Power Automate solutions are scalable, secure and maintainable.
• Microsoft Licensing Optimization Conduct and maintain an ongoing Microsoft licensing audit and optimization review , ensuring MIE pays only for what it actively uses, identifies upgrade opportunities aligned to strategic needs, and maximizes the value of existing MCPP or equivalent licensing agreements.

KPA 3 | Cybersecurity & Information Security Administration and Monitoring – As per directives set by the Group's Data and Technology Executive

• Protecting MIE's data, systems, reputation and contractual obligations through world-class security governance.

Primary Outputs: Administration and Monitoring

• Cybersecurity Controls Implementation Plan: Execute a prioritized cybersecurity controls implementation plan, aligned to ISO 27001 principles or COBIT Where possible, covering endpoint protection, identity governance, email security, data loss prevention and incident response, with clear milestones, ownership and measurable risk reduction targets.

Microsoft Defender Management: Maintain active, fully configured Microsoft Defender coverage across all endpoints, including:

• Real-time threat monitoring and alert triage
• Vulnerability assessment reporting and remediation tracking
• Defender for Office 365 policy management for email-borne threats
• Monthly security health reports presented to leadership

Microsoft Intune Device Management: Manage Microsoft Intune as MIE's mobile device management MDM and endpoint compliance platform, ensuring:

• All company devices are enrolled, compliant and remotely manageable
• Conditional access policies restrict unmanaged or non-compliant device access
• Application management policies protect company data on personal devices BYOD
• Device compliance reporting is accurate and current

Microsoft Entra ID & Identity Governance: Administer and continuously harden Microsoft Entra ID , deli