Human Capital Ops Associate

Role Purpose

• To provide operational and administrative Human Capital support across the employee lifecycle while enabling the effective coordination, tracking, and execution of Human Capital initiatives, projects, and business priorities.

Requirements

Qualifications, Knowledge & Experience

• 3–5 years' experience in Human Capital administration, coordination, or operational support.
• Exposure to financial services industry is preferred.
• Bachelor's degree or equivalent qualification in Human Resource Management, Industrial Psychology, or a related field is preferred.
• Advantageous exposure includes experience working with recruitment systems, HC dashboards/reporting, workflow tackers, and relevant workplace people system.

Skills

• Foundational understanding of HC processes and labour legislation.
• Reporting, data management, and quality checking capability.
• Microsoft Excel, PowerPoint, and reporting skills.
• Attention to detail and governance orientation.
• Stakeholder engagement and communication skills.
• Excellent verbal and written communication skills.

Duties & Responsibilities

Process

• Coordinate and administer operational HC processes across the employee lifecycle, including recruitment, onboarding, performance management, engagement, and offboarding.
• Maintain accurate HC records, reporting inputs, trackers, and system updates across relevant HC platforms.
• Support the preparation and administration of HC documentation, communications, presentations, and governance records.
• Ensure operational tasks and requests are completed accurately, professionally, and within agreed timelines.
• Assist with scheduling, logistics, and coordination of HC practice touchpoints across the value chain.
• Support the administration of employee relations processes through coordination of documentation, scheduling, and case tracking.
• Ensure all documentation and HC records remain audit-ready and aligned to governance requirements.
• Support the execution and rollout of HC projects and initiatives through planning coordination, scheduling, communication management, and progress tracking where applicable.
• Escalate risks, delays, dependencies, and operational blockers to the relevant stakeholders for intervention.
• Act as a reliable administration, coordination and support partner to line managers, employees, and HC team.
• Support communication and engagement between the HC team and business stakeholders to ensure alignment and visibility of HC activities.
• Provide first-line support and guidance on HC processes, systems, templates, and administrative requirements.
• Build effective working relationships with relevant stakeholders to support smooth operational delivery.
• Ensure stakeholder queries are tracked, managed, and resolved or escalated appropriately.
• Monitor operational metrics, turnaround times, and progress against agreed deliverables and highlight risks or delays proactively.
• Conduct first-line quality checks on data, trackers, and reporting inputs to ensure accuracy and completeness.
• Assist in identifying operational inefficiencies and opportunities to improve administrative and coordination processes.

Competencies

• Managing Tasks
• Following Procedures
• Checking Things
• Providing Insights
• Team Working
• Meeting Timescales
• Adopting Practical Approaches
• Taking Action
• Upholding Standards

Closing Date

• 2026/08/22