HubSpot Support Specialist
Wild Dreams Hospitality · Cape Town, Western Cape
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Start free — we apply for you →This role suits a hands-on systems person who enjoys solving user problems and keeping a CRM clean and reliable for the teams that depend on it. You will split your week between home and the office, so you need to be self-managed and easy to reach.
Core Criteria
• Proven experience supporting or administering HubSpot (CRM, with Sales and/or Marketing Hubs) • Strong troubleshooting skills and the ability to resolve user queries quickly • Working knowledge of workflows, properties, pipelines, reporting and integrations • Clear communicator who can explain technical fixes to non-technical colleagues • Meticulous attention to detail and a firm grip on data integrity • Reliable and able to work independently in a hybrid setup • Based in, or able to commute to, Cape Town for three office days a week Core Responsibilities:
• Provide first-line and escalated HubSpot support to internal users • Troubleshoot system issues and see them through to resolution • Manage user access, permissions and onboarding • Build and maintain workflows, properties, lists and pipelines • Maintain data quality through imports, clean-ups and duplicate management • Create and update reports and dashboards for different teams • Support integrations with other business systems • Document processes and train users on best practice • Liaise with HubSpot support and external vendors where needed Hybrid working: three days per week in the Cape Town office This is a live-out position