HR Business Partner - FTC

Why You'll Love This Role

• Implement various HR processes and policies by providing day-to-day HR support and solutions to attract, manage, develop, motivate and retain employees to achieve business objectives in line with business needs, overarching HR plans/ policies, best practices and current legislation.

What you'll own

• Support Managers in managing Conflict Management in the workplace.
• Handle all Grievances from employees and follow-through.
• Where necessary escalate certain cases to the ER manager.
• Ensure that you the ER manager is fully aware of the cases you are handling so that he can support.
• Act as a trusted HR business partner and consultant, providing advice across HR disciplines to managers, employees, and colleagues at the local level.
• Partner with management to communicate HR policies, procedures, programs, and labour laws.
• Serve as a role model and advocate for organizational culture and values, driving recognition, accountability, and continuous improvement.
• Implement organizational change initiatives e.g., reorganizations, redundancies, redeployment to support business strategy, ensuring risk mitigation while balancing employee welfare and business objectives.
• Support cultural change and communication programs.
• Support managers in establishing clear and meaningful KPIs and track HR service effectiveness through analytics and improvement initiatives.
• Support managers through the full employee lifecycle: recruitment, contracts, onboarding, and retention strategies.
• Conduct necessary checks before the appointment of new talent.
• Ensure tailored recruitment and talent management activities via Avature and MTW to attract, select, and retain talent for current and future business needs.
• Work through the HR Coordinator to manage the end-to-end onboarding process, including documentation, induction programs, and system access setup.
• Collaborate with managers and relevant departments to ensure smooth transitions for new hires and exiting employees.
• Ensure delivery of annual performance and salary review processes and that these are aligned with global/regional standards and timelines.
• Support Learning & Development to facilitate LEADS Reviews, preparatory talks, and performance calibration meetings in line with agreed principles.
• Partner with Learning & Development to deliver certified programs and development solutions that build organizational capability and leadership strength.
• Drive, together with Learning & Development, employee career development initiatives to retain key talent and strengthen succession pipelines.
• Lead the planning and delivery of employee wellbeing calendar and Adhoc initiatives
• Manage the full lifecycle including stakeholder engagement, vendor coordination, budgeting, and post-implementation reviews to ensure continuous improvement.
• Collaborate with HRBPs, and the business to ensure effective messaging and adoption
• Provide insights, reporting and data-driven recommendations to senior leadership
• Stay current with HR industry developments and labour legislation.
• Assist in preparing HR documentation, reports, and evidence required for internal and external audits including CRISP.
• Collaborate with auditors and relevant stakeholders to provide accurate and timely information during audit processes.
• Identify gaps and risks highlighted during audits and support corrective action plans to ensure compliance.
• Maintain confidentiality and integrity of employee data and HR records throughout the audit process.
• Contribute to continuous improvement by implementing recommendations from audit findings to strengthen HR governance.
• Provide monthly HR reports related to ER, Employee Engagement, L&D, Talent, and Performance.
• Deliver actionable insights through HR dashboards and analytics e.g., attrition, absenteeism, engagement, diversity.
• Vendor management as per internal DHL processes and expectations

What we are looking for

• Bachelor's degree in human resources, Industrial Psychology, or related.
• Min 4 years' experience across all key aspects of HR processes including Talent, C&B, ER/IR, L&D, Engagement, etc.
• Strong knowledge of labour laws, HR policies, and organizational development.
• Excellent stakeholder management and influencing skills.
• Able to travel nationally; valid driver's license