Hotel Receptionist
The President Hotel · Western Cape
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Start free — we apply for you →As we continue our journey toward luxury, we're looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk. If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.
Minimum Requirements - Matric Certificate (Grade 12) - Hospitality qualification or diploma (advantageous) - Minimum 2 years' experience within a hotel front office or hotel reception environment - Previous experience as a Hotel Receptionist or Front Office Receptionist preferred - Strong hands-on OPERA PMS experience essential - Strong computer literacy, including OPERA PMS and Microsoft Office - Experience within a busy 4-star or 5-star hotel environment preferred - Excellent communication and guest service skills - Ability to work shifts, weekends, and public holidays - Professional grooming and presentation - CV must be fully updated prior to submission
What You'll Be Doing - Welcoming hotel guests with warmth, professionalism, and confidence - Managing hotel check-ins and check-outs efficiently using OPERA PMS - Assisting guests with requests, queries, and general hotel information - Handling guest complaints and concerns professionally and efficiently - Ensuring all guest profiles, bookings, and billing details are accurate - Managing cashiering procedures and daily hotel reception administration - Communicating effectively with Housekeeping and other hotel departments - Monitoring arrivals, departures, room allocations, and guest requests - Maintaining hotel Front Office standards and SOPs at all times - Delivering exceptional hotel guest service and creating memorable experiences - Keeping the hotel reception area neat, organised, and professional - Supporting the Front Office team wherever needed to ensure smooth hotel operations
Why Join The President Hotel - Be part of a hotel team that genuinely cares about guest experience - Work in a high-volume, professional hotel environment - Play a key role in our journey toward luxury - Engage with a diverse international hotel guest base - Competitive salary, company contribution to medical and pension and great team culture