Hotel Receptionist
The Employment Channel · Cape Town, Western Cape
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Start free — we apply for you →Duties & Responsibilities
- Welcoming guests and providing friendly customer service.
- Handling check-ins and check-outs .
- Managing room reservations, cancellations, and changes.
- Answering phone calls, emails, and guest questions.
- Providing information about hotel facilities, services, and nearby attractions.
- Processing payments and preparing guest bills or invoices.
- Issuing room keys/key cards and maintaining guest records.
- Responding to guest complaints and helping resolve problems professionally.
- Coordinating with housekeeping, maintenance, and other hotel departments.
- Handling special requests, such as wake-up calls, taxis, luggage assistance, or room preferences.
- Keeping the reception/front desk area organized.
- Following hotel security, privacy, and safety procedures.
- Completing shift reports and handing important information to the next receptionist.
Desired Experience & Qualification
- 2 - 3 years experience
- Qualification or certificate in Hospitality Management, Hotel Management, Tourism, or a related field .
- Practical knowledge of Front Office Operations and Front Office Management Systems .
- Experience using hotel reservation and property management systems (PMS).
- Knowledge of check-in/check-out procedures, reservations, billing, and guest accounts.
- Good communication, interpersonal, and customer-service skills.
- Professional appearance and a welcoming attitude.
- Strong organizational and administrative skills.
- Ability to work under pressure and handle multiple tasks.
- Computer literacy and proficiency in common office applications.
- Ability to work flexible shifts, including weekends and public holidays.
- Previous experience in a hotel or hospitality environment is an advantage.