Hotel Receptionist

Introduction

An established hospitality environment is seeking a polished and customer-focused Receptionist to join its Front Office team.

This role is ideal for a professional individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest service.

Only Cape Town candidates will be considered.

Duties & Responsibilities

• Professionally manage guest check-in and check-out processes, ensuring a seamless experience

• Deliver exceptional customer service to all guests, both internal and external

• Adhere to Front Office procedures, including switchboard, messaging, mail, and deliveries

• Handle guest queries related to bookings, payments, and post-departure services

• Support Sales & Marketing by promoting the hotel and its facilities

• Maintain effective communication between reception and operational departments

• Assist with reservations when required, including after-hours support

• Stay informed on industry trends and suggest improvements to front desk operations

• Support training and induction of new staff and learners

• Perform additional duties as required by management

Desired Experience & Qualification

Minimum Requirements

• Minimum 2 years’ experience in a similar role within the hotel industry

• Computer literacy with strong Microsoft Office skills

• Front Office and cashiering experience (advantageous)

• Fluent in English

• High level of emotional intelligence and professional presentation

• Strong customer service orientation with a polished and professional demeanour

• Ability to work shifts and occasional overtime

Qualifications

• Minimum Grade 12

• Hospitality Management Diploma or equivalent (advantageous)

Package & Remuneration

R12 500

Interested?

Simply HR Payroll

Lisa Ryder

Archbell Cres 10

3290 Howick

https://simplyhr.cloud/