Hotel Receptionist
Hospitality Hire · Western Cape
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Start free — we apply for you →Minimum Requirements
• Matric or equivalent qualification • Hotel school qualification • Minimum 2 years' experience as a Hotel Receptionist within a busy hotel environment • Previous experience within a 4 or 5-star hotel preferred • Strong guest service and communication skills • Professional appearance and well-spoken manner • Ability to work shifts, weekends and public holidays • Strong administrative and multitasking abilities • Computer literate with hotel system experience • OPERA PMS experience will secure • South African ID Guest Service & Front Desk Operations
• Welcome guests professionally and create a positive first impression • Manage guest check-ins and check-outs efficiently • Handle guest queries, requests and complaints professionally • Ensure smooth daily front office operations during busy periods Reservations & Administration
• Assist with reservations, amendments and room allocations • Maintain accurate guest information and billing details • Process payments and daily reception administration • Communicate effectively with Housekeeping and other departments Operational Standards
- Maintain professional front office presentation and service standards
- Ensure guest satisfaction throughout the guest journey
- Follow hotel procedures and operational requirements accurately
- Support the Front Office team in delivering excellent guest experiences
Why Apply
• Join a professional and fast-paced hospitality environment • Opportunity to grow within Front Office operations • Work with an experienced and supportive hospitality team • Exposure to a busy hotel operation • Competitive salary and career growth opportunities If you are passionate about hospitality, enjoy working with people and thrive in a busy hotel front office environment, we would love to hear from you.