Hotel Receptionist

Minimum Requirements

• Matric / Grade 12 essential • Minimum 2 years' experience as a Receptionist or Front Office Receptionist within a hotel • Previous Opera PMS experience is essential • Strong guest service and communication skills • Good computer literacy • Professional telephone and email communication skills • Ability to handle guest queries and complaints professionally • Comfortable working in a busy, high-volume hotel environment • Must be willing and able to work shifts, weekends and public holidays • Must be based in Cape Town or able to travel reliably for shift work Key Responsibilities

• Welcome and assist hotel guests in a professional and friendly manner • Manage guest check-ins and check-outs • Process guest information and reservations using Opera PMS • Handle guest accounts, payments and billing queries • Answer telephone calls, emails and front office enquiries • Assist guests with hotel information and requests • Respond to guest queries and complaints professionally • Liaise with Housekeeping, Reservations, Maintenance and other hotel departments • Maintain accurate guest profiles and information on Opera PMS • Ensure front office procedures and hotel service standards are followed • Provide efficient guest service throughout the guest journey What We're Looking For We are specifically looking for candidates who already have hotel reception / front office experience . This is not an entry-level Receptionist position. The successful candidate will be confident using Opera PMS , comfortable dealing directly with hotel guests and experienced in the operational demands of a busy hotel front desk. To Apply Please submit an updated CV clearly showing:

• Your hotel Receptionist / Front Office experience • The hotels or hospitality establishments where you have worked • Your experience using Opera PMS • Your employment dates Only candidates who meet the minimum requirements will be contacted. Apply for this Hotel Receptionist vacancy in Cape Town today.