Hotel Guest Experience Agent

Minimum Requirements - Minimum 2 yearsâ?? guest relations or front-of-house experience  in a 4- or 5-star hotel environment - Diploma or certificate in Hospitality Management advantageous - Strong knowledge of  guest service, VIP hosting and complaint handling - Proficiency in  Opera PMS and Microsoft Office - Excellent interpersonal and communication skills with a guest-centric approach - Well-presented, professional and confident in interacting with high-profile guests - Strong organisational and problem-solving skills - Ability to work flexible hours, including evenings, weekends and public holidays - South African citizen with a valid ID Key Responsibilities

- Act as the main point of contact for guests, ensuring a  seamless and personalised arrival-to-departure experience

- Anticipate guest needs and provide  personalised assistance, recommendations and solutions - Handle guest queries, feedback and complaints with professionalism, ensuring effective service recovery - Coordinate  special requests, celebrations and VIP arrangements  in collaboration with relevant departments - Maintain excellent knowledge of  Cape Town attractions, dining and cultural experiences  to enhance guest stays - Work closely with  Front Office, Concierge and F&B teams  to deliver exceptional service across all touchpoints - Maintain accurate  guest profiles and preferences  to elevate repeat guest experiences - Uphold hotel standards, brand values and service excellence in every interaction Key Skills

- Genuine passion for guest service and hospitality - Strong interpersonal and communication skills - Attention to detail and personalisation - Problem-solving and service recovery - Organisation and multitasking - Ability to perform in a  fast-paced, guest-focused environment

Why Work With Us

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