Hotel Front Office Receptionist
Hospitality Hire · Western Cape
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Start free — we apply for you →What You Bring
- Recognised Hospitality qualification preferred
- At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel
- Proficiency in Microsoft Office and Opera (essential)
- Excellent telephone and email etiquette
- Confident, calm and professional demeanour
- Sound financial acumen
- Strong organisational and planning skills
- Positive and friendly attitude with excellent communication skills
- Ability to multitask in a fast-paced, pressurised environment
- Flexible availability including weekends, public holidays and evenings
What You Will Do
- Manage all front desk operations including guest registration, check-ins and check-outs
- Promptly and professionally address guest enquiries, requests and concerns
- Provide information about hotel services, amenities and local attractions
- Manage reservations, cancellations and room assignments
- Process payments, handle cash and maintain accurate financial records
- Complete all end-of-day activities and reporting
- Use Opera PMS for all guest information management
- Answer emails and assist guests with enquiries and invoicing
- Maintain a tidy and organised front desk area at all times