Hot Meal Replacement Manager, Khayelitsha

Surgo PTY Ltd · Cape Town, Western Cape

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KPA1: CUSTOMER EXPERIENCE – ERARITE POLICIES AND PROCEDURES

TO BE ADHERED TO AT ALL TIMES

  • Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important.
  • Manage all customer questions and concerns.
  • Ensure that all staff adheres to all customer service requirements.
  • Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
  • Increase customers and bulk customers numbers for the department.

PERFORMANCE INDICATORS

  • Number of customer complaints and compliments.
  • Number of bulk customers.

OPERATIONAL

KPA 2: OPERATIONAL REQUIREMENTS – ERARITE POLICIES AND

PROCEDURES TO BE ADHERED TO AT ALL TIMES

  • Planning the daily/ monthly operations of the HMR Department.
  • Receiving stock and ensure cutting, packing, and merchandising is up to
  • SPAR standards and Erarite Policies and Procedures.
  • Participate in the sales and marketing of the HMR Department.
  • Plan, organize and participate in promotional activities.
  • Responsible for the general departmental costing.
  • KEEPING WASTAGE AND SHRINKAGE TO A MINIMUM (Prescribed

criteria).

PERFROMANCE INDICTATORS

  • Profitability of the HMR Department.
  • Productivity of the HMR Department.
  • Wastage and Shrinkage.

STAFF MANAGEMENT

KPA 3: EMPLOYEES (STAFF MANAGEMENT) - ERARITE POLICIES AND

PROCEDURES TO BE ADHERED TO AT ALL TIMES

  • Scheduling of the staff ensuring adherence to scheduling procedure.
  • Induction and training of new staff members to the expected level.
  • Ensure compliance of the staff daily duties planned.
  • Address performance and personnel issues in a timely manner.
  • Take responsibility to meet the performance targets as set by Senior Store Management.
  • Adhere to company Rules and Regulations and Policies and
  • Procedures and ensuring staff compliance there to.
  • Daily management of staff with regards to delegating task, motivation, and discipline– including but not limited to the following rules and regulations:

- Adhering to the correct dress code.

- Not chewing gum or consuming any foodstuff in the department

or in the store.

- No Cell Phones utilized in the department or in the store.

- Manage the time keeping of department on a day-to-day basis

– coming late for work and leaving early is unacceptable.

- Observe and control both lunch and break times.

- Ensure that other staff members on breaks do not loiter at the department keeping the HMR staff from their duties.

- No excessive talking in the department or in the store.

  • Ensure attendance of staff is at the company level required.

SELF DISCIPLINE – LEAD BY EXAMPLE AT ALL TIMES.

PERFORMANCE INDICATORS

  • Overall discipline of the department.
  • Monthly attendance rate of 90% to be maintained.

HOUSEKEEPING & HYGIENE

KPA 4: HOUSEKEEPING, HYGIENE AND SECURITY – AT THE REQUIRED

LEVEL AND ERARITE POLICIES AND PROCEDURES

  • Always ensure departmental cleanliness and hygiene.
  • Ensure that staff comply with the hygiene standards prescribed by SPAR.
  • Ensure all security measures and procedures are always adhered to.

PERFORMANCE INDICATORS

  • Area cleanliness and hygiene.
  • Incidents related to hygiene, safety, and security.
  • They hygiene of the department must always be at a high standard.

COMMUNICATION

KPA 5: COMMUNICATION

  • Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to the HR Office or
  • Store Management in a timely, thorough, and professional way.
  • Keep staff informed of revised rules, regulations, policies and procedures and any other information to be conveyed from Senior Store Management.

PERFORMANCE INDICATORS

  • Value of information provided to HR Office and Senior Store Management.
  • Information flow downwards from management to HMR staff.

ADMINISTRATION

KPA 6 ADMINISTRATION

  • Perform all administrative functions related to this position,

PERFORMANCE INDINCATORS

  • Administration 100% up to date
  • Able to react to change productively and handle other tasks as assigned by management from time to time.

Qualification Required

  • Grade 12
  • +/- 2 years HMR Department experience
  • 5 Years Store Experience

Skills Required

  • Honest and trustworthy
  • Customer service orientated and a willingness to deal with people every day.
  • Ability to create teamwork environment.
  • Ability to identify and solve problems.
  • Take initiative.
  • Communication skills to train staff members and communicate problem areas.
  • Accurate with figures
  • Interpersonal skills
  • Attention to detail - accurate.
  • Commitment to delivery and quality
  • Good people management skills
  • Be able to delegate effectively.
  • Be able to operate independently and as part of a team.
  • Good administration skills

Duties & Responsibilities

KPA1: CUSTOMER EXPERIENCE – ERARITE POLICIES AND PROCEDURES

TO BE ADHERED TO AT ALL TIMES

  • Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important.
  • Manage all customer questions and concerns.
  • Ensure that all staff adheres to all customer service requirements.
  • Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
  • Increase customers and bulk customers numbers for the department.

PERFORMANCE INDICATORS

  • Number of customer complaints and compliments.
  • Number of bulk customers.

OPERATIONAL

KPA 2: OPERATIONAL REQUIREMENTS – ERARITE POLICIES AND

PROCEDURES TO BE ADHERED TO AT ALL TIMES

  • Planning the daily/ monthly operations of the HMR Department.
  • Receiving stock and ensure cutting, packing, and merchandising is up to
  • SPAR standards and Erarite Policies and Procedures.
  • Participate in the sales and marketing of the HMR Department.
  • Plan, organize and participate in promotional activities.
  • Responsible for the general departmental costing.
  • KEEPING WASTAGE AND SHRINKAGE TO A MINIMUM (Prescribed

criteria).

PERFROMANCE INDICTATORS

  • Profitability of the HMR Department.
  • Productivity of the HMR Department.
  • Wastage and Shrinkage.

STAFF MANAGEMENT

KPA 3: EMPLOYEES (STAFF MANAGEMENT) - ERARITE POLICIES AND

PROCEDURES TO BE ADHERED TO AT ALL TIMES

  • Scheduling of the staff ensuring adherence to scheduling procedure.
  • Induction and training of new staff members to the expected level.
  • Ensure compliance of the staff daily duties planned.
  • Address performance and personnel issues in a timely manner.
  • Take responsibility to meet the performance targets as set by Senior Store Management.
  • Adhere to company Rules and Regulations and Policies and
  • Procedures and ensuring staff compliance there to.
  • Daily management of staff with regards to delegating task, motivation, and discipline– including but not limited to the following rules and regulations:

- Adhering to the correct dress code.

- Not chewing gum or consuming any foodstuff in the department

or in the store.

- No Cell Phones utilized in the department or in the store.

- Manage the time keeping of department on a day-to-day basis

– coming late for work and leaving early is unacceptable.

- Observe and control both lunch and break times.

- Ensure that other staff members on breaks do not loiter at the department keeping the HMR staff from their duties.

- No excessive talking in the department or in the store.

  • Ensure attendance of staff is at the company level required.

SELF DISCIPLINE – LEAD BY EXAMPLE AT ALL TIMES.

PERFORMANCE INDICATORS

  • Overall discipline of the department.
  • Monthly attendance rate of 90% to be maintained.

HOUSEKEEPING & HYGIENE

KPA 4: HOUSEKEEPING, HYGIENE AND SECURITY – AT THE REQUIRED

LEVEL AND ERARITE POLICIES AND PROCEDURES

  • Always ensure departmental cleanliness and hygiene.
  • Ensure that staff comply with the hygiene standards prescribed by SPAR.
  • Ens
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