Hostess & Reservations Coordinator Delaire Graff R

Delaire Graff Restaurant is looking for a Hostess & Reservations Coordinator to join the team and serve as the first point of contact for guests while managing reservations. The role focuses on delivering excellent customer service, ensuring smooth front-of-house operations, and creating a welcoming and seamless dining experience for our guests.

Responsibilities

Hostess

• Welcome and greet guests warmly upon arrival and escort them to their assigned tables.
• Manage the reservations book and assist with table allocations to ensure smooth service flow.
• Communicate VIP arrivals and special requests to management and service staff.
• Answer incoming calls and assist guests with general enquiries.
• Maintain a clean and organised hostess desk and front-of-house area.
• Assist with Switchboard duties and support restaurant operations when required.
• Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required.

Reservations

• Handle all reservation enquiries via email, telephone, guests, and site inspections.
• Manage reservation administration including quotes, invoices, and payments.
• Confirm all reservations via telephone and email and ensure accurate booking records.
• Ensure the DinePlan reservations system is updated and managed correctly.
• Coordinate helicopter landings with helicopter companies and the security team when required.
• Finalise menus with guests in consultation with the Head Chef when applicable.
• Maintain professional and detailed communication with all relevant departments and guests.

Requirements

• Grade 12 (Matric).
• Hospitality or tourism qualification advantageous.
• 1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role.

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