Host (Duty Manager) – Ballito
Accountancy Placements · KwaZulu-Natal
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Start free — we apply for you →- Our client is looking for a detail-oriented and guest-focused Host Duty Manager to oversee the guest experience and daily operations during their shift.
Responsibilities
- Take ownership of the in-house guest experience and provide personalised, professional service
- Anticipate guest needs, manage special requests and resolve concerns effectively
- Oversee Front Office, F&B, Housekeeping and Spa operations during the shift
- Ensure smooth service flow and maintain high service and presentation standards
- Conduct regular checks of guest rooms, public areas and dining spaces
- Lead by example, support and guide team members, and ensure effective interdepartmental communication
- Assist with Opera Cloud and Micros where required
- Support reporting, handovers, guest records, and night audit when scheduled
- Ensure compliance with health, safety, hygiene and company procedures
Requirements
- Previous experience in a guest-facing hospitality role
- Luxury or boutique hotel experience preferred
- Strong interpersonal and communication skills with a natural guest-focused approach
- Strong attention to detail and awareness of surroundings
- Calm under pressure with good decision-making skills
- Hands-on, professional, well-presented and willing to support across departments
- Strong sense of ownership and accountability
- Knowledge of Opera Cloud and Micros advantageous