Hospitality Spa Receptionist - Fixed-Term Contract (FTC)

Introduction

Spa Receptionist – Fixed-Term Contract

Location: Stellenbosch

About this Job

We are looking for an experienced Spa Receptionist to provide a warm, professional welcome to guests while managing bookings, enquiries and daily reception operations within a luxury hospitality environment.

Duties & Responsibilities

Key Responsibilities

• Welcome and assist guests in a warm and professional manner.

• Manage spa bookings, appointments, enquiries and walk-in guests.

• Answer telephone calls and emails and provide accurate information.

• Process bookings, payments and vouchers.

• Maintain accurate client records and communicate appointment updates to the team.

• Promote and cross-sell spa treatments, products and services.

• Process online orders and coordinate couriers where required.

• Maintain a clean, organised and welcoming reception area.

• Assist with reception administration and stock/supply requirements.

• Ensure a seamless and exceptional guest experience.

Desired Experience & Qualification

Key Requirements

• Grade 12.

• 2–3 years’ experience in spa reception and/or administration .

• Relevant Aesthetics qualification will be advantageous.

• Experience with a spa reservations system will be advantageous.

• Excellent telephone etiquette and communication skills.

• Proficient in MS Office .

• Strong organisational, multitasking and time-management skills.

• Knowledge of beauty products and ability to promote products and services.

• Fluent in English.

• Ability to work independently and under pressure.

• Previous experience in a luxury hospitality environment .

Package & Remuneration

Market Related

Interested?

Key Skills

Spa Reception | Administration | Telephone Etiquette | Bookings | Customer Service | Communication | MS Office | Sales & Cross-Selling | Time Management