Hospitality Operations Manager

This is a hands on leadership role for someone who thrives managing multiple properties at once, balancing guest experience, staff leadership, and financial oversight in a remote, conservation focused setting.

Core Criteria

• Minimum 5 years' experience in hospitality, including at least 2 years in a managerial role at a 5 star lodge or hotel • Strong financial and operational acumen, with confidence managing budgets and SOPs • Proficient in hospitality systems and Microsoft Office • Strong leadership, communication, and guest service skills • Calm and solutions driven, with a genuine passion for high standards • Comfortable working across multiple properties in a remote reserve environment Core Responsibilities:

• Oversee daily operations and service quality across all camps • Lead, mentor, and manage hospitality teams • Manage front of house and beverage budgets, along with supplier relations • Ensure SOP compliance and consistently high guest experience standards • Foster collaboration between departments • Support the reserve's broader conservation and sustainability values On Offer:

• Salary: R30,000 to R35,000 per month
• Live-in position
• Provident fund contribution (after 3 month probation)
• Uniform provided
• Wifi
• 3 weeks on, 1 week off rotation, with 21 annual leave days

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