Hospitality Operations Director

HOSPITALITY OPERATIONS DIRECTOR | FRANSCHHOEK An exciting opportunity for an accomplished hospitality leader to take overall operational responsibility for a prestigious, multi-faceted hospitality destination in the heart of Franschhoek . The Role Leading the overall performance and guest experience across multiple hospitality divisions You will work closely with senior management and departmental leaders to drive operational excellence, commercial performance, service standards and continuous improvement . Key Focus Areas Lead and develop Hospitality HODs and management teams Drive operational standards and service excellence Oversee revenue, budgets, costs and profitability Monitor guest experience and maintain strong on-the-floor visibility Develop and implement SOPs and operational efficiencies Oversee recruitment, training, performance and succession planning Collaborate with Marketing, Revenue and Finance Manage key partnerships, projects and business development opportunities Ensure compliance, health & safety and operational risk management Foster a positive, respectful and high-performing team culture The Ideal Candidate 10–12+ years' hospitality operations experience Minimum 5 years in a senior leadership / executive management role Strong multi-department hospitality experience Proven commercial and operational acumen Luxury; boutique, wine estate or premium hospitality experience advantageous Strong leadership, communication and people-management skills Hands-on; visible and guest-focused Commercially astute, highly organised and solutions-driven A genuine passion for developing people and delivering exceptional experiences A unique opportunity to lead, influence and elevate hospitality operations in one of South Africa's most celebrated wine destinations.