Hospitality Manager | Klerksdorp | Permanent

An established organisation within the hospitality industry is seeking a dynamic Hospitality Manager to lead their operations in Klerksdorp. This is a pivotal role offering the opportunity to influence guest experiences and operational excellence on a large scale, ideal for professionals with substantial experience and leadership capabilities.

What You'll Do

Oversee hospitality operations including Food & Beverage, Rooms, Guest Services, and Events and Banqueting

Monitor service levels, gather and analyze guest feedback, and address service gaps

Manage VIP and high-value guest experiences, ensuring service recovery and complaint resolution

Drive guest loyalty programs to boost repeat business

Collaborate effectively with operational duty managers and various departments

Prepare operational reports, participate in management meetings, and ensure follow-up on action points

Lead employee engagement initiatives, recognition, performance feedback, conflict resolution, and staff development

Develop and manage staff rosters aligned with occupancy and event demands

Conduct pre-shift briefings, operational inspections, and workforce checks

Monitor revenue for Food & Beverage and Rooms, investigating variances

Support revenue growth through strategic pricing, promotions, upselling, cross-selling, and packages

Oversee front desk operations, including room allocation, check-in/check-out procedures, and linen management

Maintain effective stock control across departments, managing supplier deliveries and reconciliation

Ensure optimal use of OPERA and POS systems for accurate reporting

Oversee maintenance, repairs, and external providers to ensure operational continuity

Uphold compliance with health, safety, food safety, security, and regulatory standards

Support emergency preparedness, fire safety, first aid, and staff safety training

Requirements

Minimum of 5 years' experience in hospitality management

Strong leadership and team management skills

Excellent communication and operational skills

Proficiency in Microsoft Office, OPERA, and POS systems

Sound understanding of stock control, financial analysis, and operations management

Ability to coordinate across departments effectively and manage multiple priorities

Familiarity with the following is advantageous

Bank deposits

R programming

Fleet management

Operational reporting

What We'll Give You

While salary details are negotiable, this full-time, on-site role offers a

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