Hospitality Excellence Manager

Reference: CPT000598-MB-1

Our client, an acclaimed Wine Estate based in the Franschhoek area, is seeking an experienced Hospitality Leader to oversee the day-to-day operations of a premium restaurant, tasting centre and kitchen environment.

The successful candidate will be responsible for leading and developing the hospitality team, maintaining exceptional service and guest experience standards, managing stock, suppliers, budgets and cost controls, and ensuring seamless coordination across front-of-house and kitchen operations. Duties & Responsibilities

Key Responsibilities

• Oversee the daily operations of the restaurant, tasting centre and kitchen

• Lead, schedule, support and evaluate the hospitality team, including front-of-house, tasting room and kitchen employees

• Recruit, train and develop staff in line with company standards

• Maintain high standards of service, food quality, wine presentation, cleanliness and overall facility appearance

• Ensure effective communication and coordination between the restaurant, tasting centre, kitchen and relevant internal departments

• Manage reservations, guest flow and daily operational requirements

• Build strong guest relationships and manage queries, feedback and complaints professionally and timeously

• Manage stock levels, purchasing and supplier relationships across food, beverages, operating supplies and equipment

• Monitor stock controls, wastage, breakages and cost of sales, and implement corrective action where required

• Assist with menu, tasting and experience development, pricing and seasonal offerings

• Prepare and manage the hospitality budget, monitor expenditure and support revenue and profitability targets

• Ensure compliance with food safety, hygiene, health and safety, liquor licence and other relevant statutory requirements

• Maintain accurate operational, financial, staff and compliance records and prepare reports for management

• Support hospitality events, special functions, trade visits and VIP experiences

• Collaborate with the Sales and Marketing team to ensure the hospitality offering remains aligned with the overall brand positioning

Requirements

• Relevant tertiary qualification in Hospitality Management, Food and Beverage Management or a related field

• Minimum 5 years’ hospitality experience, including supervisory or management experience

• Practical experience overseeing restaurant or food-and-beverage operations, including kitchen coordination

• Experience within a wine estate, tasting room or premium hospitality environment will be advantageous

• Good local and international wine knowledge would be advantageous

• Strong organisational, leadership and people-management skills

• Hands-on management style with the ability to work effectively within a small team

• Excellent guest relations, communication and conflict-resolution skills

• Commercial awareness, including budgeting, stock control and cost management

• Strong attention to detail and commitment to consistent service and quality standards

• Ability to prioritise, solve problems and remain calm in a fast-paced hospitality environment

• Proficiency in point-of-sale and reservation systems, with Pilot experience advantageous

• Computer literacy, including Microsoft Office

• Working knowledge of food safety, health and safety and liquor legislation

• Valid driver’s licence and own reliable transport

Role Information

• Permanent appointment preferred

• A 6-month fixed-term option may also be considered

• 5-day roster

• 8 hours per day

• Weekend work required

• Lunch service and wine tastings only, with no dinner service

• Based in the Franschhoek area

This role would suit a strong hospitality professional with a passion for service excellence, premium guest experiences, operational efficiency and team leadership.

Candidates that meet the criteria may submit their CV to monique@mnarecruitment.com

Should you receive no response within 7days, please consider your application unsuccessful.